Internal Sales Consultant (Steel / Fluid Control)

SUMMARY:
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POSITION INFO:

We are seeking a proactive and customer-focused Internal Sales Consultant to support sales operations within the steel and fluid control industry. This role involves managing customer enquiries, processing orders, coordinating with internal teams, and supporting external sales representatives to ensure a high level of service delivery and sales conversion.

Key Responsibilities

• Manage incoming calls and convert enquiries into sales opportunities
• Handle customer queries and complaints professionally and efficiently
• Prepare and follow up on quotes via phone and email
• Capture and process sales orders accurately on Syspro
• Source stock (standard and non-standard) from approved suppliers
• Monitor back orders daily and ensure timely invoicing and delivery
• Expedite orders and coordinate deliveries with the warehouse team
• Maintain and update customer discount structures on Syspro
• Liaise with external sales representatives and provide sales leads
• Support external sales staff, including occasional customer visits
• Ensure all quotes are followed up and orders are communicated accordingly
• Minimise credits in line with company procedures
• Perform general administrative and office duties

Minimum Requirements

• 3–5 years’ experience in a similar role (preferably internal sales)
• Industry experience in steel and/or fluid control (pumps, irrigation, fittings, valves, pipes, flanges)
• Strong product knowledge within the relevant industry
• Syspro experience advantageous
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.