Internal Sales / Customer Services Administrator - Polymer / Plastic Manufacturing

SUMMARY:
A well-known international polymer / plastic manufacturer and distributor requires the above to responsible for managing customer orders, coordinating sales administration, providing customer service, and supporting the external sales team. This role is to ensure smooth communication between customers, production, logistics, and sales to meet business and client objectives efficiently.

POSITION INFO:
Minimum requirements for the role:

• Minimum matric is essential for the role. A tertiary qualification is preferred but not essential.
• Previous experience having worked as a customer service or internal sales coordinator or related role within the chemical or plastics or related markets supplying the manufacturing industry is preferred for the role.
• Previous experience having worked with HDPE, PP and PET would be an added advantage.
• The successful candidate must be computer literate and ideally have experience working with SAP or a related ERP System.
• The successful candidate must have good communication skills and be proactive and self-motivated.
• Must have good conflict resolution and problem-solving skills.
• Must be methodological and have accurate work ethic.
• Previous experience having worked on ERP systems such as SAP or a related system is essential for the role.

• Managing customer orders, coordinating sales administration, providing customer service, and supporting the external sales team. This role is to ensure smooth communication between customers, production, logistics, and sales to meet business and client objectives efficiently.
• Liaising with customers regarding raw material chemical products they have ordered and making sure that customers are kept up to date on delivery.
• Maintaining backorders and opening orders on a daily basis.
• Ensuring external sales are kept informed of any developments that are relevant to their customers.
• Attending weekly divisional meetings.
• Ensuring that all customer complaints, issues and queries are dealt with timeously.
• Monitoring stock levels to meet customer’s needs, including reserved stock.
• Assisting with quotations and monthly pricing.
• Monitoring deliveries and ensuring that deliveries are done timeously.
• Communicating with customers with regards to order status, stock availability pricing etc.
• Liaising with transport companies on export orders internationally.
• Receiving and processing customer orders on the ERP or internal sales system and coordinating with production and logistics for on-time delivery.
• Managing backorders, lead times, and product availability while keeping customers informed.