SUMMARY:
Join a dynamic and forward-thinking team within the automotive wholesale industry, committed to providing exceptional service and support.
We are currently looking for a motivated and reliable individual to take on the role of Internal Sales Representative
Duties and Responsibilities:
Sales:
- Proactively contact customers via email or phone to advise on promotions, market product lines, and facilitate sales representative visits when needed.
- Maintain a maximum credit return rate and ensure specially ordered goods are marked as non-returnable.
- Meet a monthly sales target.
- Accurately complete invoices with your sales code and customer details.
- Open COD accounts for counter cash sales customers to expand the customer database.
- Update and release backorders ensuring orders are placed for customers.
Customer Service:- Provide prompt updates on logistical, delivery, or supply issues that may impact customers.
- Communicate potential account problems, such as credit limit concerns, to your line manager.
- Greet and assist customers promptly, and provide timely feedback on messages, calls, and quotations.
- Ensure correct parts are handed over to customers and never refer them to competitors.
- Process customer claims and returns through the appropriate channels.
Administration:- Update customer information and keep track of claims and credits.
- Diligently complete lost sales reports for any product that could not be supplied or was uncompetitive.
- Attend stock-takes, company functions, and trade evenings as required.
- Maintain a neat and organized workstation, adhering to dress code and appearance standards.
- Perform additional ad-hoc duties as requested by Management.
Minimum requirements:- Matric.
- Proven sales experience in a similar automotive role, with in-depth knowledge of at least 10 - 15 auto electrical parts.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Knowledge of the industry and products is advantageous.
- Commitment to providing outstanding customer service.
If you have not heard back from us within 3 weeks, please consider your application unsuccessful.
POSITION INFO:
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