Internal Sales Representative

SUMMARY:
Join a dynamic and forward-thinking team within the automotive wholesale industry, committed to providing exceptional service and support.
We are currently looking for a motivated and reliable individual to take on the role of Internal Sales Representative

Duties and Responsibilities:
Sales:

• Proactively contact customers via email or phone to advise on promotions, market product lines, and facilitate sales representative visits when needed.
• Maintain a maximum credit return rate and ensure specially ordered goods are marked as non-returnable.
• Meet a monthly sales target.
• Accurately complete invoices with your sales code and customer details.
• Open COD accounts for counter cash sales customers to expand the customer database.
• Update and release backorders ensuring orders are placed for customers.

• Provide prompt updates on logistical, delivery, or supply issues that may impact customers.
• Communicate potential account problems, such as credit limit concerns, to your line manager.
• Greet and assist customers promptly, and provide timely feedback on messages, calls, and quotations.
• Ensure correct parts are handed over to customers and never refer them to competitors.
• Process customer claims and returns through the appropriate channels.

• Update customer information and keep track of claims and credits.
• Diligently complete lost sales reports for any product that could not be supplied or was uncompetitive.
• Attend stock-takes, company functions, and trade evenings as required.
• Maintain a neat and organized workstation, adhering to dress code and appearance standards.
• Perform additional ad-hoc duties as requested by Management.

• Matric.
• Proven sales experience in a similar automotive role, with in-depth knowledge of at least 10 - 15 auto electrical parts.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of the industry and products is advantageous.
• Commitment to providing outstanding customer service.

POSITION INFO:
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