Internal Sales Representative

SUMMARY:
Internal Sales Representative required for our exceptionally well-established, reputable pump Client who are experts in providing pumping solutions for just about every industry and any medium.  The position will be based that the Client’s facility in Kempton Park and requires an energetic and target-driven candidate.

POSITION INFO:
Job Purpose:
Achieving sales targets by selecting the appropriate equipment, submitting timeous and accurate quotations, processing orders and ensuring delivery of goods to customers in line with customer requirements.

Requirements:

• Grade 12 with Mathematics.
• Engineering qualification preferable.
• 2 to 3 years’ experience in internal sales, preferably in an engineering / industrial environment.

• Monitoring email and telephonic requests for quotations from customers and external sales team.
• Analysing and selecting suitable equipment in line with technical specifications and customer requirements.
• Performing required calculations to validate pump selections.
• Ensuring client receives quotes timeously.
• Determining materials and/or products required for quotation purposes and obtaining relevant pricing and availability.
• Capturing relevant information such as customer details, product details, etc. on the ERP system.
• Submitting relevant quotation and additional technical information to the customer or sales representative.
• Ensuring accuracy of information and product specifications.
• Liaising with the line manager in the event of queries.

• Ensuring all relevant information and supporting paperwork is completed prior to capturing on the ERP system.
• Checking client account status prior to processing new orders.
• For cash clients, processing pro-forma invoices and submitting to finance pending clearance of payments.
• Checking availability of ordered products.
• Capturing order on ERP system.
• Sending order documentation to production manager and stores supervisor.
• For ordered items not currently in stock, submitting information to purchasing department.
• Sending order acknowledgement to client.
• Daily checking of ERP system to monitor order status and provide feedback to the client and/or sales representative.
• Liaising with the department manager in the event of delayed orders or issues.
• Submitting all relevant credit note information to the line manager for cancelled orders.
• Ensuring up-to-date filing of all relevant documentation.
• Costing import quotations.
• Processing the Client’s orders and following up on progress.

• Clear and concise communication.
• Being solution-minded.
• Adhering to quality standards.
• Having a “can-do” attitude.
• Being growth orientated.
• Having passion for the role and the Company.
• Being respectful towards other employees and clients.
• Maintaining ethical standards.
• Building trust and keeping promises.
• Focusing on client satisfaction.
• Team player.
• Flexibility and a willingness to help.
• Emotional stability and self-control.
• Friendly, helpful and presentable.
• Being focused and minimizing distractions.