Internal Sales Representative

SUMMARY:
National hardware retail group are seeking an Internal Sales Representative for their Paarden Eiland outlet in Cape Town to provide an efficient and effective sales function to all customers in the shop with the objective to increase turnover, increase basket-size and project a positive image of the company.

POSITION INFO:
KEY RESPONSIBILITIES

1. Provide an efficient and effective service to all customers entering the shop. Establish their requirements as soon as possible.
2. Inform customers about the Frequent Purchaser Programme (Cash back).
3. Refer or escort the customers to the showroom upstairs.
4. Provide the customer with the required application and technical information regarding colour, grade, price, stock availability and use of flooring related products, i.e. tiles, tile adhesive, spacers, etc.
5. Use sales and marketing techniques to influence customer to purchase products, to ‘buy up’, etc.
6. Make out an order and advise customer of process, i.e. payment to cashier, arranging delivery, despatch, etc.
7. Follow-up with customers who required samples or measurements.
8. Ensure Sales Representative area is neat and clean at all times to create the correct impression.
9. Be attentive to when customers need assistance or when just browsing.
10. Ensure that the personal appearance is immaculate at all times to project a positive sales and company image.
11. Assist in the bi-annual stock taking.

1. Grade 12 (with Mathematics – an added advantage)
2. 3-5 years proven sales experience in a similar or related retail industry.
3. Hardware, Flooring & Tile Product knowledge preferable but not essential
4. Computer Skills essential
5. Willing to work retail hours: Monday to Friday 8.00 to 5.00, Saturday 8.00 to 15.00, Alternate Sundays 9.00 to 14.00 & Alternate Public holidays 9.00 to 14.00.