Internal Sales Representative - Food Raw Materials

SUMMARY:

An established international chemical distributor is actively seeking an Internal Sales Representative to be responsible for managing customer orders and accounts, processing inquiries, providing technical support, maintaining stock and budgets, and building strong customer and team relationships. This position offers the successful candidate an excellent opportunity to utilize and develop their skills within a dynamic multinational company.

POSITION INFO:

Minimum requirements for the role:

• Must have a National Senior Certificate; A post matric tertiary qualification in a related field will be an advantage
• Minimum 5 years’ administrative/sales experience within a similar function
• Must have excellent written and verbal communication skills, with the ability to build relationships telephonically, compose professional emails, and accurately interpret clients’ orders and colleagues’ instructions
• Be IT proficient, with a good working knowledge of Word and Excel, and the ability to compose emails and letters; Training will be provided on key company systems
• Experience in the Pharma, Food and/or Personal Care industries will be an advantage

• Acting as the first point of contact for customers regarding order placement.
• Receiving customer orders via email, phone, or customer platforms, and placing them in the ERP system, including stock sales, consignment sales, and ex-wharf sales.
• Processing all orders in line with standard procedures.
• Managing customer accounts in their entirety for smaller customers in the Business Unit.
• Maintaining regular telephonic contact with allocated customers to develop existing business.
• Developing and expanding the product portfolio for allocated customers.
• Creating and submitting offers, including price responsibilities, by updating and maintaining prices in Salesforce on a quarterly basis.
• Independently processing customer inquiries, including complaints.
• Providing technical advice, in consultation with the Principal Manager, to customers on formulation development, including appropriate sampling.
• Maintaining reports and documentation in the CRM system (Salesforce).
• Taking responsibility for budget and requirements planning.
• Managing stock, working closely with local Principal Managers to ensure optimal stock holdings.
• Overseeing stock transfers as well as handling damages and aged stock.
• Dealing with queries related to orders, such as price queries and delivery delays.
• Developing and maintaining strong relationships with customers and colleagues.
• Building effective communication skills via email and phone with internal and external customers and colleagues.
• Following best practices in alignment with company goals and values.
• Resolving customer complaints, including damaged or delayed deliveries.
• Managing workload efficiently and keeping the ERP system and colleagues up to date as necessary.
• Supporting team efforts through efficient and collaborative working.