Internal Sales Support

SUMMARY:
Internal Sales Support Durban

POSITION INFO:
Internal Sales Support - Sales professional to join a dynamic team. This role is vital in ensuring seamless order processing and delivering exceptional customer service to diverse commercial and B2B clients. As the critical link between clients, sales consultants, and fulfilment teams, you will help drive revenue growth, enhance custom er satisfaction, and support operational efficiency. Order Processing & Systems Management: Accurately capture and process orders from commercial clients and sales teams using AXAPTA or similar ERP systems. o Verify product codes, quantities, pricing (including contract pricing), and delivery details. o Conduct stock enquiries and provide real time product availability information. • Customer Liaison & Sales Support: o Maintain regular communication with clients to confirm order status, resolve queries, and provide delivery updates. o Assist sales teams with product information, pricing queries, and order follow-up. • Product Knowledge & Pricing Management: o Develop and maintain comprehensive knowledge of the company product range. Understand cost prices, selling prices, gross profit calculations, and contract pricing structures. • Complaint Resolution & Quality Assurance: o Handle customer complaints related to orders efficiently and professiona lly. o Escalate complex issues to appropriate stakeholders when necessary. • Operational Support: o Assist with quarterly stock takes and provide warehouse support as requir ed. What We're Looking For • Education: Matric (Grade 12) or equivalent required. Additional qualifications in business administration, sales, or customer service are advantageous. • Experience: Foundational experience in order processing, customer service, or admini strative support within a commercial or retail environment. B2B sales is highly relevant. o Familiarity with ERP\/order management systems (AXAPTA preferred). Good understanding of the technology sector is key. • Skills: o Strong customer service and communication skills (written and verbal). o Excellent attention to detail and time management. o Proficiency in MS Office Suite (Word, Excel, Outlook). o Problem-solving and adaptability across diverse product categories.