SUMMARY:
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POSITION INFO:
Who Are We:
We are a creative branding and promotional solutions partner, specialising in custom merchandise, corporate gifts, branded apparel and displays.
Who Are We Looking For:
An Internal Sales and Production Manager to:
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Oversee procurement and external production for assigned portfolio
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Manage quoting, sourcing, quality control, and final product delivery
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Act as operational hub for all project activity
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Liaise daily with clients, suppliers and logistics teams
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Ensure timely, high-quality and specification-compliant deliverables
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Focus on outsourced production and branding services
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Requires strong organisation, attention to detail and multitasking skills
What Will You Do:
Supplier and Procurement Management
- Source and manage a diverse portfolio of external suppliers to ensure cost-effective, timely delivery and high-quality production/branding of client products
- Negotiate contracts and maintain strong, collaborative relationships with suppliers. * Manage supplier margin negotiation to ensure competitive rates
Project Planning and Coordination
- Manage the end-to-end project workflow, coordinating external production across multiple suppliers and brands
- Develop and maintain detailed project schedules, prioritising tasks and managing workloads to meet client deadlines
- Oversee the full production process from client intake, through external manufacturing/branding, to final delivery
- Assign, monitor and review tasks for balanced workloads and accountability within project teams
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Quality Control and Assurance (Supplier Output)
- Implement and maintain quality control standards for all outsourced production elements
- Conduct regular quality checks on products received from suppliers to ensure they meet client specifications and company’s high standards
- Identify and promptly resolve any quality issues or defects with suppliers
Financial Management (Project Basis)
- Responsible for budgeting, cost control and reporting on a project basis
- Monitor production costs from suppliers and identify opportunities for cost reduction
- Monitor spend versus cost estimates and report on variances
Client and Interdepartmental Communication
- Communicate effectively with client service leads/project managers to provide updates and address concerns
- Manage client/ Account Manager’s expectations and ensure satisfaction
- Liaise directly with clients and suppliers for updates, expectations and approvals
- Ensure timely communication with the client service team
What Will You Need:
Experience:
- Advertising/ media experience highly advantageous
- Proven experience in a production project management role with a strong emphasis on client/ supplier management and procurement: 7+ years
- Industry experience in design, external production, print, corporate gifting, packaging, eventing, brand activations and BTL Advertising environments: 10 years
- Track record of Supply Chain or Project Management experience
- Experience in working with senior clients and suppliers
- Ability to lead/mentor team members
The role requires strong organisational, time management and communication skills, with proficiency in Microsoft Office and project management tools. You should be adaptable, detail-oriented, client-focused and effective problem-solvers with high emotional intelligence, teamwork ability and the capacity to perform under pressure.
