Internal sales (Manufacturing)

SUMMARY:
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POSITION INFO:
KEY PERFORMANCE AREAS Sales. Customer Service. Administration and Reporting.   MAIN RESPONSIBILITIES SALES Ensure sales and GP targets are met. Sell stock to customers. Source stock internally to complete customer orders. Maintain a clean back-order report. Arrange timeous delivery of products with internal or external transport providers. Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails. Manage and maintain pricing in line with the company pricing requirements. Analyse customers’ sales history on system and identify sales opportunities. Grow existing customer- and new customer base.   CUSTOMER SERVICE Always maintain a high level of customer service standards with internal and external customers. Resolve customer queries timeously Provide daily feedback to customers on back orders and out-of-stocks. Communication of customer credits to operations to ensure timeous collection. ADMINISTRATION AND REPORTING Prepare quotes, sales orders, and invoices timeously and accurately. Ensure data systems are accurate and always updated. Assist with any other sales related tasks as required by the Office Supervisor or Branch Manager. Desired Experience & Qualification KEY JOB REQUIREMENTS QUALIFICATIONS Grade 12  EXPERIENCE Relevant experience in a similar position. KNOWLEDGE REQUIREMENTS Computer literacy with Proficiency in MS Excel at a basic level. Proficient in SAGE \/ Pastel Evolution, or similar, at an intermediate level. A thorough practical knowledge of best practices in sales processes. SKILL REQUIREMENTS Quoting and invoicing. Excellent organizational skills and attention to detail. Ability to work diligently in a pressurised and fast-paced environment. Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold. Customer-focused and able to build strong relationships with customers.

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