International Energy Quality Analyst

 

Recruiter:

CX People SA

Job Ref:

2040134060

Date posted:

Friday, January 7, 2022

Location:

Umhlanga Rocks, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

CXP is looking for an experienced BPO Quality Assurance Consultant. This individual should have the ability to accurately assess the manner in which consultants deal with customers on a daily basis, along with the ability to perform coaching and calibration sessions with consultants who need some development. 

The Role:

You will be responsible for measuring the quality and verification of all advised and non-advisory sales, calls/correspondence in line with business expectations (Specified to campaign) and ensuring corrective action is undertaken where required to ensure the delivery of a first-class level of service to our customers.

Key Responsibilities:

  • Ensuring regulatory principles and processes, including Treating Customers Fairly (TCF) and Data Protection policies are followed and delivered consistently
  • Contribute to a ‘customer driven’ culture of continual improvement, take ownership and become empowered to contribute to meeting business goals
  • To deliver set targets and KPI’s on all quality monitoring activity undertaken
  • To provide feedback and coaching and support to agents
  • Provide feedback to line manager about effectiveness of processes and potential risks to ensure the department operates in the most efficient manner possible
  • Obtain and accurately input relevant customer data into in-house systems and ensure clear notes are added where needed
  • Achieve departmental and individual objectives
  • Work with other parts of the organization for the overall objective of improved customer service/experience and treating customers fairly
  • Participates in self-development through coaching, mentoring, training and peer feedback
  • Undertake work of a related nature, or perform duties other than or in addition to those outlined above upon request.

Essential/Desirable Attributes and Experience:

Prior Quality Assurance for an International Energy Campaign *Advantageous

TCF Regulatory Accountabilities.

To carry out your accountabilities and objectives within the frameworks of the Clients TCF policies.

Experience & Qualifications desired:

  • Previous experience in an international energy services role
  • Excellent communication and interpersonal skills 
  • Good numeracy, literacy and attention to detail
  • Understanding of FCA and TCF regulations relating to complaints handling and consumer sales
  • Industry related qualification an advantage

 

Hours: To be discussed (UK based Shifts)

Between 09H00 & 21H00 / 10H00 & 22H00 Monday - Friday (Additional Saturdays may be included) 

*Candidates would be required to be available to start early January 2022 and be required to work SA Public holidays.

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Clearing & Forwarding Sales Executive Close Big, Earn Bigger
Location: Durban
Salary: Market-related
Are you a sales hunter who thrives on closing deals and building powerful industry networks? Do you see opportunity where others see obstacles?
49 days ago


Electrical Engineer
Location: Durban
Salary:
We are a leading Engineering Firm, specialising in providing high-quality solutions to various industries, including Manufacturing, Construction, and energy. We are seeking an experienced and talented Electrical Engineer to join our team and contribute to our company's success.
11 days ago


Umhlanga Call Centre Agent
Location: Durban
Salary: Guaranteed commission, uncapped commission, Incentive bonuses
Training to start immediately. Apply today!
14 days ago


HVAC Sales Engineer
Location: Durban
Salary: 600 000 Annually
Drive innovation in HVAC sales! Join a dynamic team where technical expertise meets client relationships to deliver sustainable cooling solutions.
4 days ago


Create a free job alert for International Energy Quality Analyst in Umhlanga Rocks

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions