Italian Customer Service Support

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000155/ZJ

Date posted:

Thursday, June 5, 2025

Location:

Capetown, South Africa

SUMMARY:

Italian Customer Service Agents Required to complete a seasonal contract !

Are you passionate about delivering exceptional customer service and going the extra mile ?
Then we looking for you to be part of a great TEAM !

POSITION INFO:

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

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