JE 16984 - Senior Claims Negotiator – Johannesburg

Recruiter:

Professional Career Services

Job Ref:

JE 16984 - Senior Cl..

Date posted:

Tuesday, October 7, 2025

Location:

Johannesburg, South Africa

Salary:

Negotiable, based on experience

SUMMARY:
Senior Claims Negotiator – Johannesburg

POSITION INFO:

Employer Description

Commercial and Industrial Acceptances (CIA) is an award-winning underwriting management company specialising in building insurance. Established in 1999, CIA has set the benchmark for innovation, technical expertise, and exceptional client service in the property insurance sector.

Job Description

The Senior Claims Negotiator is responsible for managing the full claims process for commercial short-term insurance claims — from registration through to settlement.

This role requires sound technical knowledge, analytical ability, and a client-service mindset to ensure fair, efficient, and timely resolution of claims in line with company policy and regulatory requirements.

Qualifications

Matric (Grade 12) – essential
Short-term Insurance qualification – advantageous

Skills

Excellent attention to detail and accuracy in claim assessment
FAIS compliance – advantageous
Minimum 10 years’ experience in commercial claims within the short-term insurance industry
Strong administrative and organisational abilities
Deadline-driven with the ability to prioritise workload effectively
Assertive communicator with sound interpersonal and negotiation skills
Analytical thinker with the ability to make sound, evidence-based decisions
Proficiency in MS Word, Outlook, and Excel
Fluency in English and Afrikaans – required

Benefits

Annual Cost to Company: Negotiable, based on experience
Pension scheme
Group life insurance
Performance-based bonus