JP 16652 - Customer Service Supervisor

Recruiter:

Professional Career Services

Job Ref:

JP 16652 - Customer ..

Date posted:

Wednesday, August 27, 2025

Location:

Johannesburg, South Africa

Salary:

R30 000 CTC

SUMMARY:
Customer Service Supervisor

POSITION INFO:

Employer Description

Our client is in the Warehouse Management & staffing solutions industry

Job Description

The Customer Liaison Officer serves as the primary connection between the company and its customers, ensuring seamless communication, timely issue resolution, and a positive customer experience. This role plays a pivotal part in building long-term relationships, maintaining client satisfaction, and promoting customer loyalty.

Act as the first point of contact for customer inquiries, complaints, and feedback via phone, email and in-person.
Coordinate communication between customers and internal departments to ensure timely updates and resolutions.
Maintain accurate records of customer interactions using CRM tools and reporting systems.
Set up meetings with new customers
Draft costings and proposals
Prepare presentations

Qualifications

Bachelor’s degree in business, Communications, or a related field is a MUST
Min 5 years’ experience in Customer Service

Skills

Excellent verbal and written communication skills
Tech-savvy with knowledge of CRM and office systems
Highly organized with attention to detail

Benefits

Medical Aid
Provident Fund

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