Jnr Service Advisor

SUMMARY:
Junior Service Advisor – Automotive Dealership West Rand

Are you passionate about the automotive industry and enjoy working with people?
An exciting opportunity exists for a Junior Service Advisor to join a dynamic dealership/service centre team. If you have a keen interest in automotive service and some experience in a motor industry environment, we want to hear from you!

POSITION INFO:
Responsibilities:

• Greet and assist customers in a professional and friendly manner.
• Accurately open and maintain job cards for vehicle service and repairs.
• Liaise between customers and workshop technicians to ensure clear communication of customer requirements.
• Provide regular updates to customers on the progress of their vehicle service or repair.
• Conduct follow-ups with customers after service to ensure satisfaction and build long-term relationships.
• Maintain up-to-date knowledge of dealership/service centre offerings and promotions.
• Assist with service bookings and scheduling.
• Handle customer complaints or concerns with professionalism and escalate where necessary.
• Ensure proper documentation and administrative procedures are followed.
• Maintain a clean, welcoming, and organized service reception area.

• Matric / Grade 12.
• At least 3 to 12 months’ experience in an automotive or dealership environment.
• Excellent communication and interpersonal skills.
• Strong administrative and organizational ability.
• Customer-focused with a positive and energetic attitude.
• Computer literacy (MS Office & dealership management systems an advantage).
• Valid driver’s license (Code 08) preferred.

• Training and career development opportunities.
• Supportive and team-oriented work environment.
• Competitive salary with potential growth.