Junior Account Manager

POSITION INFO:

Provide client oversight and management as well administrative assistance to the unit to achieve the strategic objectives, industry development goals and the client's developmental outcomes.

Qualification 

• Minimum qualification: relevant commercial Degree or equivalent qualification.

Knowledge Skills 

• 2-5 years related experience in back-office support in a banking environment.
• Proficiency in client relationship management and administration.
• Experience in interpretation of financial statements
• Strong administrative experience
• Understanding of the IDC administrative and IT systems (including SAP)
• Knowledge of client's products
• Knowledge of payroll systems

Internal /Operational Processes

• Conducting Due Diligences on application for funds
• Handling clients on a cradle to grave basis i.e. from inception through to exit
• Writing of reports
• Regular client site visits
• Assessment of monthly client reports
• Assessment of monthly client Monitoring and EvaluationE data
• Review of ad-hoc client reports
• Managing client budgets and usage of funds
• Analyzing client financial data
• Ensuring client administration is up to date on the IDC system
• Attending client Board meetings

Customer Focus Stakeholder Management

• Manage and enhance the levels of service and communication to ensure the provision of client service excellence.
• Client relationship management
• Gathering of feedback and taking corrective action on client queries to ensure satisfaction and retention.

Learning, Leadership People Growth

• Participate in knowledge sharing in the team and cross functional.
• Keep up to date with latest industry developments (conferences and sector forums)