Junior Administrator

SUMMARY:
The Junior Administrator is responsible for providing administrative support to ensure the smooth day-to-day operations of the luxury hotel. The role involves maintaining accurate records, assisting with financial and operational administration, coordinating communication between departments, and delivering efficient support to management. The successful candidate will be highly organized, detail-oriented, and committed to maintaining the high standards expected within a luxury hospitality environment.
 
Key Responsibilities

• Provide general administrative support to management and various hotel departments.
• Capture, maintain, and update company records and databases accurately.
• Prepare reports, spreadsheets, and other administrative documentation.
• Assist with stock control administration and inventory records.
• Process purchase orders, invoices, and supplier documentation.
• Maintain employee records, filing systems, and confidential documents.
• Answer and direct telephone calls and respond to emails professionally.
• Coordinate meetings, appointments, and diary management when required.
• Assist with guest-related administrative requests and internal correspondence.
• Prepare daily, weekly, and monthly operational reports.
• Assist with payroll administration by collecting timesheets and relevant documentation.
• Monitor office supplies and arrange orders when required.
• Support the finance department with reconciliations and data capturing.
• Ensure all documentation complies with company policies and procedures.
• Maintain confidentiality of hotel, guest, and employee information.
• Perform additional administrative duties as assigned by management.

POSITION INFO:
Minimum Qualifications Grade 12 (Matric) is essential. Certificate or Diploma in Business Administration, Office Administration, Hospitality Management, or a related field is advantageous. Experience 1-2 years' administrative experience, preferably within the hospitality, hotel, or tourism industry. Experience working in a luxury hotel or lodge environment will be advantageous. Experience with basic financial administration is beneficial. Knowledge General office administration practices. Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Filing and document management systems. Basic financial administration and record keeping. Hospitality operations and guest service principles. Knowledge of hospitality management systems is advantageous. Skills Excellent organizational and planning skills. Strong attention to detail and accuracy. Effective verbal and written communication skills. Professional telephone etiquette. Excellent time management skills. Computer literacy with advanced Microsoft Office proficiency. Ability to multitask and prioritize effectively. Strong problem-solving skills. Ability to work independently and collaboratively within a team. Personal Attributes Professional, well-presented, and courteous. Reliable and dependable. Honest and trustworthy. Highly organized and proactive. Positive attitude with a willingness to learn. Strong work ethic. Ability to remain calm under pressure. Flexible and adaptable. Committed to delivering exceptional service standards. Requirements Valid South African driver's license is advantageous. Must reside in or be willing to relocate to Plettenberg Bay. Own reliable transport is preferred. Willingness to work weekends and public holidays when operationally required. Ability to maintain confidentiality and professionalism at all times. Key Performance Indicators (KPIs) Accuracy and timeliness of administrative tasks. Quality and organization of filing systems. Timely processing of invoices, purchase orders, and reports. Accuracy of data capturing and record keeping. Responsiveness to management and departmental requests. Compliance with company policies and procedures. Internal stakeholder satisfaction. Reliability, punctuality, and attendance. Working Conditions Full-time, live-out position based at a luxury hotel in Plettenberg Bay. Standard office hours with flexibility to support hotel operations as required. Occasional weekend and public holiday work may be required depending on operational needs. Collaborative, fast-paced luxury hospitality environment focused on delivering exceptional guest experiences.