Junior Assistant General Manager

SUMMARY:
Job Title: Junior Assistant General Manager
Location: Port Elizabeth
Department: Operations
Reports To: General Manager

POSITION INFO:
The Junior Assistant General Manager supports the General Manager in overseeing the daily operations of the hotel. This role ensures efficient service delivery across departments, maintains operational standards, and contributes to guest satisfaction and revenue performance. The position provides exposure to all aspects of hotel management, including Front Office, Food & Beverage, housekeeping, and administration.

Key Responsibilities

• Assist the General Manager with the day-to-day running of the hotel
• Support supervision of all departments, including Front Office, Housekeeping, and Food & Beverage
• Ensure high standards of guest service and handle escalated guest queries or complaints
• Monitor operational performance and assist with implementing improvements
• Support basic revenue management functions, including rate monitoring and occupancy tracking
• Assist with stock control, procurement, and cost management
• Oversee staff scheduling and ensure adequate staffing levels
• Conduct routine inspections to maintain quality, cleanliness, and safety standards
• Assist with reporting, including daily revenue, occupancy, and operational reports
• Step in for duty management shifts when required

Minimum Requirements

• Tertiary qualification: National Diploma in Hospitality Management
• Food & Beverage qualification (advantageous)
• 1–3 years’ experience in a hotel operational environment
• Exposure to multiple hotel departments will be advantageous
• Basic knowledge of hotel operations and service standards

Skills and Competencies

• Basic understanding of revenue management principles
• Basic financial literacy (cost control, budgeting, and reporting)
• Basic knowledge of HR and IR practices (staff discipline, scheduling, and labour relations)
• Strong leadership potential with the ability to supervise and motivate staff
• Good problem-solving and decision-making ability
• Excellent communication and interpersonal skills
• Organised with strong attention to detail

Additional Requirements

• Willingness to work long hours, including shifts, weekends, and public holidays
• Ability to work under pressure in a fast-paced hospitality environment
• Hands-on approach with a willingness to assist in all operational areas
• High level of professionalism and integrity

Key Performance Areas (KPAs)

• Guest satisfaction and service delivery
• Operational efficiency across departments
• Support of revenue and cost management initiatives
• Staff supervision and team support
• Compliance with company policies and procedures

Working Conditions

• Shift-based role with extended and irregular working hours
• Requires physical presence across operational areas of the hotel
• High guest interaction and operational responsibility