Junior Business Analyst

SUMMARY:

POSITION INFO:

• Assist in collecting and documenting business requirements from clients and stakeholders
• Analyse and map AS-IS (current state) business processes and workflows
• Support business case development with cost-benefit analyses and feasibility studies

• Collect and analyse data to support business decisions and uncover insights
• Design and improve dashboards and reports to communicate key findings
• Collaborate with data analysts to ensure accuracy and relevance

• Help plan and execute projects, ensuring timely delivery and alignment with client expectations
• Coordinate with cross-functional teams for seamless solution implementation
• Monitor project progress and support senior analysts and project managers

• Prepare user guides, training materials, and documentation
• Facilitate user training and assist clients during the go-live process
• Provide post-implementation support and contribute to continuous improvement

• Present insights and recommendations to internal stakeholders
• Facilitate client meetings and requirement-gathering workshops
• Maintain clear and consistent communication with team members and clients

• A Bachelor’s degree in Business Administration, Economics, Information Systems, or a related field
• 1–2 years’ experience in business analysis, process mapping/improvement, or a related discipline
• Proficiency in tools such as Microsoft Office Suite, Visio, JIRA, Lucidchart
• Solid understanding of reporting / visualization tools (e.g., Power BI, Tableau) – a plus
• Basic knowledge of SQL or Python – advantageous
• Understanding of SaaS platforms and cloud-based solutions – desirable
• Strong analytical thinking, problem-solving, and attention to detail
• Excellent written and verbal communication skills
• Ability to prioritize and manage time effectively in a remote environment
• Structured, methodical, proactive, and a team player
• Own laptop, internet (WiFi), and cell phone required