Junior Helpdesk Technician

 

Recruiter:

Pro Stop Recruitment Services

Job Ref:

OB001

Date posted:

Monday, March 28, 2022

Location:

Johannesburg, South Africa

Salary:

120 000


JOB SUMMARY:
Are you a strong and passionate Junior Helpdesk Technician

JOB DESCRIPTION:

Junior Helpdesk Technician – Johannesburg

Email:

We are looking for a tech-savvy on-site help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Minimum Requirements:

  • Microsoft Desktop OS - Windows 7, 8, 10, 11
  • Microsoft Server OS - Windows Server 2008, 2012, 2016, 2019, 2022
  • Microsoft Office - all versions
  • Microsoft Office 365 administration
  • CPanel administration
  • Basic understanding of virtualisation principles
  • Understanding of Layer 1 - 3 networking
  • Working knowledge of Fortigate Firewalls advantageous
  • Working knowledge of Microsoft Hyper-V advantageous
  • Working knowledge of IP PBX platforms advantageous
  • Working knowledge of Unifi Platform advantageous
  • Must be able to communicate effectively, in English.
  • Must be able to follow procedure, and document accordingly.

Responsibilities:

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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