Junior IT Support Technician

SUMMARY:
Introduction:
A dynamic organization based in Pretoria is seeking a proactive and technically skilled Junior IT Support Technician to join their team. The successful candidate will be responsible for providing remote and on-site technical support, maintaining IT systems, and ensuring reliable performance of all computer hardware and software. This opportunity is ideal for an individual who is eager to grow their IT career in a fast-paced and supportive environment.
 
Job Purpose:
To deliver effective technical assistance and maintenance across IT systems, networks, and infrastructure, ensuring continuous operational efficiency and excellent user support.

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

• National Senior Certificate

• CompTIA A+ or N+ certification

• 2 - 3 years

• Providing remote and on-site IT support to end users
• Troubleshooting and repairing desktop computers, printers, servers, and other IT hardware
• Supporting Microsoft Office 365 and other cloud-based platforms
• Assisting with IT infrastructure maintenance, upgrades, and implementation projects
• Monitoring, maintaining, and improving IT systems and tools
• Performing software installations, updates, and configurations
• Managing helpdesk queries and ensuring timely issue resolution
• Basic network troubleshooting and administration (LAN/WAN, Wi-Fi, routers, switches)

• Solid understanding of networking fundamentals (routers, switches, wireless)
• Experience in desktop, server, and hardware troubleshooting
• Familiarity with Office 365 administration and remote support tools
• Knowledge of VoIP systems and IT management platforms (RMM, MDM)
• Basic understanding of cybersecurity best practices
• Strong communication and customer service orientation
• Ability to multitask and prioritize effectively in a fast-paced environment

• Valid driver’s license and own reliable transport
• Proficient in English (Afrikaans advantageous)

• Provide remote and on-site technical support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Troubleshoot and repair desktop computers, printers, servers, and other IT hardware.
• Log and track support requests, ensuring timely resolution and user satisfaction.

• Maintain and monitor IT systems, servers, and tools for performance and reliability.
• Perform regular updates, patches, and preventive maintenance.
• Ensure data backups and system security protocols are in place and functional.
• Assist in identifying and addressing potential system risks or failures.

• Assist with the installation, configuration, and upgrading of IT infrastructure.
• Support the rollout of new hardware, software, and system enhancements.
• Collaborate with senior IT staff to improve network and server performance.

• Support users on Office 365 and other cloud-based platforms.
• Assist with user account management, access control, and system configurations.
• Monitor platform performance and ensure data accessibility and security.