Junior IT Support Technician

SUMMARY:
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POSITION INFO:
Position: Junior IT Support Technician Role Overview The Junior IT Support Technician will provide first-line IT support, assist with Microsoft 365 administration, support infrastructure tasks, and contribute to ongoing IT projects. Key Responsibilities End-User Support Provide first-line support (hardware, software, network issues) Log and manage helpdesk tickets Troubleshoot common issues and provide timely user feedback Microsoft 365 Support Assist with user setup (accounts, licensing, email, Teams) Basic troubleshooting (Outlook, Teams, OneDrive) Support Copilot rollout and basic user guidance Device & Asset Management Prepare and configure devices for new staff Maintain asset register (e.g., Lansweeper) Assist with hardware upgrades and replacements Basic Network Support Assist with Wi-Fi and connectivity troubleshooting Perform basic site checks Escalate complex issues when required Project Support Assist with IT projects (office setups, upgrades, migrations) Follow structured processes and documentation Security & Compliance Adhere to IT security policies Assist with antivirus checks and updates Report suspicious activity Minimum Requirements Relevant certifications (A+, N+, etc.) 1+ year experience in IT support \/ helpdesk Basic knowledge of: o Windows 10\/11 o Microsoft 365 (Outlook, Teams, OneDrive) o Networking fundamentals Good troubleshooting and communication skills Advantageous Exposure to Active Directory \/ Azure AD Experience with asset management tools Key Attributes Willingness to learn and take initiative Strong user communication skills Structured and process-driven Reliable and accountable Reporting Line Reports to: IT Manager Works closely with: IT Support Team Success Measures (KPIs) Tickets responded to and resolved within acceptable timeframes Positive user feedback Accurate device setup for new employees Effective escalation of complex issues