Junior IT Support Technician

Recruiter:

HR Genie

Job Ref:

Date posted:

Monday, October 19, 2026

Location:

Umhlanga Ridge, South Africa

Salary:

R12k per month

SUMMARY:
Junior IT Support Technician

POSITION INFO:
Alpha BPO is seeking a proactive and customer-focused IT Service Desk Agent to provide first-line technical support to employees across onsite and remote operations. The successful candidate will be responsible for troubleshooting IT issues, supporting end users, maintaining accurate service desk records, and ensuring timely resolution or escalation of incidents in line with business requirements and SLAs. Key Responsibilities Provide first-line IT support to onsite and remote employees. Log, categorise, prioritise, troubleshoot, and document service desk incidents and requests. Escalate unresolved issues in accordance with SLA requirements and business impact. Support Windows devices, Microsoft 365 applications, user accounts, peripherals, printers, and connectivity issues. Perform software installations, device configurations, and endpoint onboarding\/offboarding. Maintain accurate ticket updates, asset records, and shift handover documentation. Adhere to IT security policies, standard operating procedures, and change control processes. Deliver professional and efficient customer service to end users. Minimum Requirements Qualifications ICT Diploma or Degree, OR CompTIA A+ and Network+ certifications (completed or equivalent demonstrable knowledge). Experience 1-2 years' experience in an IT Service Desk, Desktop Support, or similar IT support environment. Internship, apprenticeship, or practical laboratory experience will be considered. Experience troubleshooting: Desktop and laptop hardware Printers and peripheral devices User accounts and access issues Common business applications Exposure to ticket logging systems and customer-facing support environments is advantageous. Other Important Attributes: Clear written and verbal communication, professionalism and patience when supporting end users. Reliable shift attendance, punctuality, ownership of tickets and timely updates to users and stakeholders. Logical troubleshooting, willingness to learn, confidentiality and adherence to security procedures. Ability to work independently and within a team, prioritise business-critical incidents and escalate when needed.

Similar jobs you might be interested in:

Junior IT Support Technician
Location: Umhlanga Ridge
Salary: R12k per month
junior it support technician
Today

JUNIOR IT TECHNICIAN
Location: Pietermaritzburg, Kwazulu-natal
Salary: R10 000-R12 000
Provide hands-on it support across the office and factory, ensuring computers, networks, CCTV cameras, biometric clocking systems and office equipment operate reliably. Assist employees with everyday technical problems and escalate complex faults where necessary.
32 days ago

Bookkeeper
Location: Pinetown
Salary: 00
Job title: Bookkeeper Job Location: Kloof, DurbanJob Purpose: The junior Bookkeeper is responsible for providing accurate and timely financial and administrative support to the finance department. The role assists with maintaining financial records, processing transactions, reconciling accounts, and ensuring that accounting information is captured correctly and in accordance with company poli...
6 days ago

Level 2 Support Engineer
Location: Durban
Salary: 20 000 Monthly
Durban. An opportunity exists for a technically skilled Level 2 support Engineer to join a dynamic it company. The ideal candidate must have 3–5 years’ hands-on it support or systems administration experience within an MSP or multi-customer environment, a current Microsoft 365 certification, and CompTIA Network+ or an equivalent recognised networking qualification. Strong practical kno...
6 days ago

Junior Application Support Engineer - Durban - R20,000 – R22,000 CTC
Location: Durban
Salary: market related
The junior Application support Engineer is responsible for the day-to-day management of assigned campaigns, database support, and application functionality.
53 days ago

Junior Network Engineer - Durban - R15,000 + standby allowance
Location: Durban
Salary: Market-related
This role exists to provide hands-on junior-level technical support across networking, firewalls, telephony, and desktop environments at client site locations. it contributes to the business by delivering direct site support and providing standby coverage.
63 days ago

Debtors clerk
Location: Pinetown
Salary: 00
Clydesdale is looking for a junior Debtors clerk to join their Kloof branch, please see below. Duties Capture client / debtor data accuratelyPrepare/ reconcile documents for processing/invoicingEnsure invoices balance to the schedule from the wage departmentEnsure that certain clients issue POs on timeEnsure that the POS received coincide with the timesheetsEnsure that the wage folders are handled...
5 days ago

BUSINESS DEVELOPMENT LEAD (PINETOWN - KZN)
Location: Durban
Salary: Basic R20 000 - R25 000, plus benefits (car insurance, fuel, cell allowance, 50% medical aid, pension fund)
Well established supplier of engineering materials and value-added processing services to the manufacturing, mining & engineering sectors, is looking for a high-energy business developer to drive growth in KwaZulu-Natal.
Today

IT Solution Architect Lead
Location: Durban
Salary:
OverviewOur client is seeking an it Solution Architect Lead to join their team in Durban. The successful incumbent will be responsible for providing technology vision and leadership in the entire product development lifecycle, including the design, development, implementation, and maintenance of all new and existing South African Business Systems in line with Global Architectural guidelines. To pr...
1 day ago

Operations Manager - NPO
Location: Durban
Salary: 50000 Monthly
La Lucia. An exciting opportunity exists for an experienced, hands-on Operations Manager to join a well-established Christian-based non-profit organisation. This is a varied and responsible role requiring a strong all-rounder with excellent financial and business acumen, sound judgement and the ability to bring structure, efficiency and accountability to day-to-day operations.Reporting directly to...
3 days ago