SUMMARY:
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POSITION INFO:
Renowned Company in Port Elizabeth is seeking a Junior Technician to join ht
Job Purpose:
To provide IT technical assistance to users with technical support of desktop computers, applications and related technology
Requirements:
Matric and A+ or equivalent qualification. (N+ will be advantageous) ;
This is a junior role and no prior experience is required, however 0-12 months experience in desktop support within the IT industry will be beneficial.
Job Specification:
Ability to establish and maintain good client relationships
Ability to work effectively in a team
Process driven individual able to perform under high pressure and meet turnaround times
Excellent problem solving skills
Excellent communication skills
Fluent in English
Knowledge of Microsoft Office applications
Key Performance Areas:
TECHNICAL SUPPORT
Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator, when necessary, with agility and precision.
Assist in the setup and maintenance of network infrastructure.
Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.
Document and track support requests and resolutions using ticketing systems.
Perform routine maintenance tasks, such as system updates, patches, and backups.
Assist in the implementation of IT security policies and procedures to safeguard company data.
Provide training and assistance to users on basic IT procedures and best practices.
Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.
Monitor and manage user and their devices via the Microsoft Intune Portal.
APPLICATION SUPPORT
Answering basic questions regarding MS Office (Word, Excel, PowerPoint, etc.), how to zip/unzip files or any other company specific applications.
Application updates to existing software.
SPECIAL PROJECTS
Assists in special projects which may include installations of new equipment and testing applications.
Will assist the technical team by resolving management personal requests and projects.
And assist with any task that forms part of the technical team responsibilities.
