Junior IT Technician

SUMMARY:
My client who is well established within the sport, leisure and wellness industry based in Woodmead is searching for a well presented and knowledgeable Junior IT Technician to provide user support and customer service on all applications and platforms to agreed SLA’s and Standards. Troubleshoot problems and resolve/escalate through to solution.

POSITION INFO:
Min Requirements

• Degree or Diploma in MCITP; Network N+; A+
• Grade 12
• MS environment + Linux + Active directory
• Breadth of technical knowledge
• Ability to learn the intricacies of new networking & server software packages
• Ability to work with minimum supervision
• Time Management
• Ability to make quick & informed decisions
• Strong Communication skills
• Excellent Administrative skills

• Maintaining wireless connection at each site and adding users/units per request
• Basic printer support on printer units within MoreCorp group. Driver installation, Pin code setup, Mailbox setup.
• Basic support on telephone systems.
• Building and setup of new assets. (Desktops and Laptops)
• Mail releases
• Managing of Mail Blacklists and White Lists.
• Managing of Auto responses (e.g. Call centre support mail)
• User Archiving of Mailboxes
• Out of office assistance
• Calendar issues
• General email support. Bounce backs and connectivity issues
• Creation of Fax2email accounts
• Creation of new user accounts
• Managing and creation of TS accounts
• Ordering of new IT equipment from suppliers
• Onsite support as required
• General CRM support. Reset of passwords
• Connectivity issues linked to internet connections at all sites
• Arranging and setting up VPN remote access
• User resignations. Removal of all IT related accounts.
• Installation of software as required by users.
• Weekend on-call support and afterhours support
• General retail switching support. Over/Short paid issues, connectivity, Pin pad problems at POS.
• General mobile device support such as iPad, iPhone, Android phones, Blackberry phone
• Support of User 3G cards and software – Installation, configuration and general troubleshooting
• Office 365 maintenace including distribution lists, user groups and supplier contacts
• Slack/Workast assistance

• Proactive
• Presentable
• Well-spoken
• Eager learner
• Able to work in a commercial environment
• Excellent communication