Junior / Intermediate Travel Designer (Asia / Pacific)

SUMMARY:
Well known Destination Management Company based in Sandton is currently recruiting for a Junior / Intermediate Travel Designer (Asia / Pacific) to generate and grow sales whilst maintaining required profit margin, great agent relationships in the European, Middle East and United Kingdom division and provide high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
 
As well as to secure, cost and present product to the agent / guest accurately, efficiently, timeously by creating inspirational luxury travel.
 
The successful candidate will have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

POSITION INFO:
Duties:

Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agents
Keep Agents’ booking information updated
Keep updated with all products as well as technology updates.
Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
Quote accurately and timeously keeping in mind strategic and preferred AP and upsell where possible
Stipulate and utilize applicable specials and make appropriate notes as required
Follow the customer care protocol to ensure the guests are safe to travel in the planned journey for special needs / high risk guests
Work with the yield team on maximizing out bed nights and margin per booking.
Understand the agents / guests needs in each booking
Design itineraries around company guidelines and product knowledge

Requirements:

Matric certificate
Tertiary certificate in Travel & Tourism / hospitality.
At least 2-3 years’ experience at intermediate level in Inbound Travel
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking / operating system.
Great product knowledge on Southern & East Africa (Tanzania & Kenya)
Personal or educational travel experience required.
Excellent communication skills both written and oral, in English.
Excellent attention to detail.
Foreign European language skills advantageous.
A passion for wildlife and a commitment to sustainability and conservation