Junior Project Manager & Administrator

SUMMARY:
Job Purpose:

• The Junior Project Administrator will support operations by coordinating projects related to client service portals, managing learnership documentation to ensure compliance with SETAs and QCTO requirements, and assisting internal digitization pods with the automation of manual administrative tasks. The role is designed for an organised, detail-oriented individual with an interest in project management, digital transformation, and regulatory compliance

POSITION INFO:
Key Responsibilities:
Project Coordination and Administration:

• Assist in planning, scheduling, and monitoring small to medium projects related to the client service portal and academy operations
• Support internal digitization pods by documenting processes, tracking progress, and escalating issues to senior project managers
• Maintain project documentation, including status reports, risk registers, and action logs
• Coordinate meetings, prepare agendas, and follow up on assigned tasks

• Manage and track learnership documentation to ensure compliance with SETA and QCTO standards
• Work closely with assessors, moderators, and learners to ensure accurate submission and timely record-keeping
• Perform regular audits of documents and systems to confirm accuracy and compliance
• Support external audits and reporting requirements

• Provide administrative support for the client service portal, ensuring accurate learner and programme information is updated
• Troubleshoot and escalate portal-related issues to relevant technical teams
• Support clients, learners, and internal staff with queries related to the portal

• Assist in identifying manual tasks within academy operations that can be automated
• Support testing and rollout of digital solutions developed by the digitization pods
• Document new workflows and train internal users where required

• Strong organisational and administrative skills
• Basic understanding of project management methodologies (Agile, Waterfall)
• Knowledge of SETA and QCTO compliance requirements (advantageous)
• Proficiency in MS Office and willingness to learn project management/digitization tools (MS Teams, SharePoint, Power BI, or workflow automation tools)
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Ability to multitask and manage deadlines effectively

• Diploma or Degree in Project Management, Business Administration, Information Systems, or related field
• 1–2 years of experience in administration, project support, or compliance (internship/graduate programme included)
• Exposure to education, training, or SETA-related environments (preferred)