Junior Sales & Operations Coordinator

SUMMARY:
Introduction:
Our client is seeking a young, energetic, self-driven and highly accountable Junior Sales & Operations Individual to join their team. The successful candidate will be responsible for driving sales performance across retail stores, ensuring effective product merchandising, managing in-store Brand Ambassadors and building strong relationships with retail partners.
This is a hands-on, field-based position requiring extensive travel throughout KwaZulu-Natal, with potential travel to Lesotho. The role requires a proactive individual who can take ownership of their allocated territory, drive sales growth and ensure excellent retail execution.

Job Purpose:
The primary purpose of this role is to drive sales growth and operational excellence across our client's allocated retail territory. The successful candidate will oversee retail store performance, product merchandising, stock availability and promotional activities while managing and developing a team of in-store Brand Ambassadors. The role also requires building and maintaining strong relationships with retail partners, identifying new sales opportunities and ensuring that agreed sales targets and operational standards are achieved.

POSITION INFO:
REQUIREMENTS Minimum education (essential): National Senior Certificate Minimum applicable experience (years): Minimum of 2 years years' working experience in any industry. Existing wholesale or retail industry experience is essential. Required nature of experience: Experience within the wholesale or retail industry. Sales, merchandising and retail store operations. Building and maintaining relationships with retail partners and store management. Experience in managing, supervising or coordinating staff. Sales target monitoring and performance management. Stock monitoring, replenishment and promotional execution. Skills and Knowledge (essential): Strong sales and commercial acumen. Excellent communication and interpersonal skills. Strong leadership and people management abilities. Ability to motivate, coach and develop team members. Good organisational and planning skills. Strong problem-solving and decision-making abilities. Ability to monitor sales performance and identify growth opportunities. Accurate reporting and administrative skills. Proactive, self-driven and accountable approach. Other: Proficient in Afrikaans and English. Own transport and license. Willingness to work a six-day week (Monday to Saturday). Based in KwaZulu-Natal. Potential travel to Lesotho. KEY PERFORMANCE AREAS AND OBJECTIVES Sales Performance & Business Development Drive consistent revenue growth across allocated retail stores, customers and territory. Work towards and achieve agreed monthly and quarterly sales targets. Identify opportunities to increase sales volumes, product listings, product visibility and promotional participation. Develop and implement practical actions to improve underperforming stores. Identify potential new retail partners, stores, customers and sales channels. Take ownership and accountability for the overall sales performance and development of the allocated territory. Retail Operations & Merchandising Conduct regular and structured store visits across the allocated territory to ensure optimal retail execution. Ensure products are correctly displayed, merchandised, priced and presented in accordance with agreed brand and retailer standards. Monitor stock availability and proactively identify low-stock, out-of-stock and replenishment requirements. Coordinate and assist with product deliveries, stock movements and other operational requirements where necessary. Ensure promotional material, point-of-sale material and displays are correctly implemented and maintained. Monitor competitor activity, pricing, promotions and product launches, reporting relevant market developments to management. Brand Ambassador Management & Development Lead, motivate and manage a team of in-store Brand Ambassadors across various retail chains and locations. Assist with the recruitment, selection and onboarding of suitable Brand Ambassadors. Coordinate and conduct product training and ongoing development. Set clear individual and team expectations and communicate sales targets. Monitor individual and team sales performance against agreed targets. Coach and develop Brand Ambassadors to improve sales performance, product knowledge and customer engagement. Conduct regular performance discussions and provide constructive feedback. Monitor attendance, punctuality, professionalism, dress code and general conduct. Address or escalate underperformance and conduct concerns in accordance with company procedures. Relationship Management & Brand Representation Build and maintain strong professional relationships with retail management, store management, departmental managers and relevant in-store personnel. Act as a key representative of our client within the retail partner network. Deliver ongoing product knowledge, sales and promotional training to retail staff and Brand Ambassadors. Represent our client professionally at retail events, exhibitions, promotional activations, launches and other marketing initiatives. Maintain a high level of visibility within allocated retail stores and protect and enhance the reputation of the company. Reporting, Administration & General Responsibilities Provide regular feedback and reporting to management regarding sales performance, store performance, stock availability, Brand Ambassador performance and market activity. Maintain accurate and timely reporting. Use sales information and store-level performance to identify trends, opportunities and areas requiring intervention. Communicate proactively with management, customers and team members. Perform reasonable ad-hoc sales, merchandising, operational and administrative duties as required. Use company resources responsibly and efficiently while maintaining high standards of professionalism and customer service. Remuneration Offered Market related