Junior Service Delivery Manager

SUMMARY:

We require a dynamic Junior Service Delivery Manager to join our infrastructure services on a fixed term contract. Please make sure that you are willing to work on a contract role before you apply below.

The Junior Services Delivery Manager is a pivotal position designed to nurture and develop service excellence.

This role focuses ...

POSITION INFO:

We require a dynamic Junior Service Delivery Manager to join our infrastructure services on a fixed term contract. Please make sure that you are willing to work on a contract role before you apply below.

The Junior Services Delivery Manager is a pivotal position designed to nurture and develop service excellence.

This role focuses on providing hands-on experience and training in the development of technical expertise, communication skills, and presentation capabilities.

 

Key Responsibilities:

Learning and Development

• Engage in a structured process to acquire foundational knowledge in operations, managed services offerings, and industry best practices.
• Actively participate in workshops and self-study to gain proficiency in relevant technologies and solutions.

Client Engagement

• Participate in client meetings, both as an observer and gradually as a contributor, to understand client requirements and concerns.
• Develop strong client communication skills and the ability to articulate technical concepts clearly and effectively.

Presentation Skills

• Practice and refine presentation skills through regular sessions, with a focus on delivery.

Client Advocacy

• Develop the ability to advocate for client needs and interests while balancing them with the capabilities and constraints of managed services offerings.

Work environment:

• On Site

Travel:

• Office based meetings and client engagements