SUMMARY:
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POSITION INFO:
Duties & Responsibilities
- Act as the first point of contact for clients, providing guidance and support to resolve queries raised.
- Provide high-quality, timely support to clients by diagnosing and resolving technical queries.
- Escalate complex technical issues to the appropriate internal teams and follow up on the resolution process.
- Develop a deep understanding of the company to provide accurate information.
- Process compliance to ensure first-time-right delivery of requests received.
Desired Experience & Qualification
Skills:
- Data analysis
- Data Modelling skills
- Communicate effectively with both technical and non-technical stakeholders
- Excellent communication and collaboration abilities, thriving in a team-oriented environment.
- Ability to thrive in a fast-paced environment, delivering high-quality results.
- Passion for cutting-edge technology solutions and a drive for continuous learning.
- Microsoft Certification Advantageous
- Microsoft SQL 1-3 Years Experience
- Basic JavaScript 1 Year Experience
- Basic SSRS 1-2 Years Experience
- Basic XML 1 Years experience
- Basic HTML 1 Year Experience
- Basic Excel 1-2 Years
- Basic Knowledge of IT Testing Principles
Education:
- relevant certifications and short courses issued by a recognised and accredited entity within the industry
- Microsoft Certification Advantageous
- Microsoft SQL 1-3 Years Experience
- Basic JavaScript 1 Year Experience
- Basic SSRS 1-2 Years Experience
- Basic XML 1 Years experience
- Basic HTML 1 Year Experience
- Basic Excel 1-2 Years
- Basic Knowledge of IT Testing Principles
- Relevant Tertiary qualification(s) in Information Technology (Higher Diploma or Degree) can be subsidised with a combination of experience.
- Azure DevOps and AppService experience.
Package & Remuneration
Market Related
Interested?
