Junior Software Support Technician (JB1909)

Recruiter:

HR Genie

Job Ref:

JB1909

Date posted:

Tuesday, June 7, 2022

Location:

Alberton, South Africa

Salary:

R12.5k - 15k per month

JOB SUMMARY:
Our client is looking for a technically skilled Software Support Technician with great interpersonal

JOB DESCRIPTION:

Junior Software Support Technician (JB1909)

Alberton, Johannesburg

R12 500 – R15 000 per month

Duration: Permanent

Overview:

Our client is looking for a technically skilled Software Support Technician with great interpersonal skills to join their team, you will be responsible for providing support and installing Time and Attendance, HR and access control systems. Training on the company’s specific product offering will be provided.

Minimum Requirements:

Any IT NQF level 3 course

Call center course

Proficient in Microsoft office with specific experience n Microsoft Excel

SQL background will give you an advantage

Basic understanding of how to calculate time

Basic wage/salary knowledge

Good understanding of IT communication protocols

Professional English communication skills, both written and verbal

Good administration and follow up skills

Duties and Responsibilities:

Provide telephonic and remote login support

Assist clients with Software and hardware queries

Provide a professional service to clients to maintain high levels of customer service

Promote new features and modules of company

Advise client on best practice for their organization

New Client Installations

Evaluate client information and scenarios

Establish best practice and advise clients

Conduct software setup

Provide both in person or virtual training

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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