SUMMARY:
We are seeking a Junior Solutions Consultant to join IS³, the global distributor of the complete AVEVA software portfolio. The role involves providing telephonic and technical support for AVEVA products, troubleshooting software configuration, integration, and performance issues to ensure seamless industrial operations. The consultant will mana...
POSITION INFO:
We are seeking a Junior Solutions Consultant to join IS³, the global distributor of the complete AVEVA software portfolio. The role involves providing telephonic and technical support for AVEVA products, troubleshooting software configuration, integration, and performance issues to ensure seamless industrial operations. The consultant will manage customer queries, guide clients through updates, maintain certifications, and complete relevant training programs. Additionally, they will support sales teams with technical demonstrations and contribute to thought leadership content and marketing initiatives.
What you'll do:
- Telephonic Support on AVEVA Product Range.
- Provide technical assistance to clients over the phone, troubleshooting issues related to AVEVA’s suite of products,
- such as System Platform, InTouch HMI, PI System, or AVEVA Connect.
- Diagnose software configuration problems, integration challenges, or performance bottlenecks in real-time, often under time-sensitive conditions.
- Workarounds while ensuring minimal disruption to their industrial
- Managing expectation on queries/cases from customers.
- Acknowledge customer queries or cases within a defined timeframe.
- Inform the customer if their query falls outside the standard scope.
- Briefly outline the process for handling their case.
- Completing awareness pre-requisites for Operations/Engineering Performance portfolio products.
- Read the Battlecards, Sales Brief on AVEVA high spot as per the skills matrix.
- Complete eLearning curriculum for main products.
- Maintain Certification
- Stay current with AVEVA’s certification programs, such as AVEVA Certified Trainer or PI System Infrastructure
- Specialist, renewing them as required (typically every 2-3 years).
- Pursue advanced credentials to deepen expertise in niche areas like edge computing with AVEVA Connect or
- Production Management.
- Attend AVEVA-led training, webinars to keep pace with product updates and industry trends.
- Assist in Marketing Activities.
- Support sales teams by providing technical demonstrations of AVEVA solutions, showcasing benefits like real-time
- analytics or digital twin capabilities to prospective clients.
- Contribute to technotes, videos, or webinars that position the company as a thought leader in industrial automation,
Your Expertise:
- Function related experience: 2 years
Qualifications:
- Essential Qualifications:Â
- Diploma in Engineering, Diploma in Computer Science
- Preferred Qualifications:Â
- BSC/BTech Engineering or Computer Science
- Technical Qualifications/Certifications
- AVEVA Specific Certifications would be beneficial
Personal Attributes / Personal Skills:
- Ability to work together in a group, combine strengths, negate weaknesses, and contribute expertise to accomplish a shared objectiveÂ
- Learning not only know how to survive change but how to use change to become stronger
- Efficient
- Innovative
- Ability to manage ambiguity
- Outcomes orientated
- Problem solving
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Other information applicable to the opportunity:
- Permanent position
- Location: Johannesburg
Why work for us?
Connected Industrial Eco-systems:
The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships we are able to Design and Build as well as Optimize Industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world’s resources.
One of the leading Tech companies in the country:
- The organisation fosters an inclusive work culture, we collaborate and solve together.
- Great career development , an opportunity to work on great technology which creates value for our communities.
- Values based organisation , with bold and courageous people centred leadership.
- Opportunity to harness your skills and be innovative.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
