SUMMARY:
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POSITION INFO:
We are seeking a Junior Solutions Consultant to join IS³, the global distributor of the complete AVEVA software portfolio. The role involves providing telephonic and technical support for AVEVA products, troubleshooting software configuration, integration, and performance issues to ensure seamless industrial operations. The consultant will manage customer queries, guide clients through updates, maintain certifications, and complete relevant training programs. Additionally, they will support sales teams with technical demonstrations and contribute to thought leadership content and marketing initiatives.
What you'll do:
- Telephonic Support on AVEVA Product Range.
- Provide technical assistance to clients over the phone, troubleshooting issues related to AVEVA’s suite of products, such as System Platform, InTouch HMI, PI System, or AVEVA Connect.
- Diagnose software configuration problems, integration challenges, or performance bottlenecks in real-time, often under time-sensitive conditions.
- Workarounds while ensuring minimal disruption to their industrial
- Managing expectation on queries/cases from customers.
- Acknowledge customer queries or cases within a defined timeframe.
- Inform the customer if their query falls outside the standard scope.
- Briefly outline the process for handling their case.
- Completing awareness pre-requisites for Operations/Engineering & Performance portfolio products.
- Read the Battlecards, Sales Brief on AVEVA high spot as per the skills matrix.
- Complete eLearning curriculum for main products.
- Maintain Certification
- Stay current with AVEVA’s certification programs, such as AVEVA Certified Trainer or PI System Infrastructure
- Specialist, renewing them as required (typically every 2-3 years).
- Pursue advanced credentials to deepen expertise in niche areas like edge computing with AVEVA Connect or
- Production Management.
- Attend AVEVA-led training, webinars to keep pace with product updates and industry trends.
- Assist in Marketing Activities.
- Support sales teams by providing technical demonstrations of AVEVA solutions, showcasing benefits like real-time
- analytics or digital twin capabilities to prospective clients.
- Contribute to technotes, videos, or webinars that position the company as a thought leader in industrial automation,
Your Expertise:
- Function related experience: 2 years
Qualifications:
- Essential Qualifications:
- Diploma in Engineering, Diploma in Computer Science
- Preferred Qualifications:
- BSC/BTech Engineering or Computer Science
- Technical Qualifications/Certifications
- AVEVA Specific Certifications would be beneficial
Personal Attributes / Personal Skills:
- Ability to work together in a group, combine strengths, negate weaknesses, and contribute expertise to accomplish a shared objective
- Learning not only know how to survive change but how to use change to become stronger
- Efficient
- Innovative
- Ability to manage ambiguity
- Outcomes orientated
- Problem solving
Other information applicable to the opportunity:
- Permanent position
- Location: Johannesburg
