Junior Support Consultant

SUMMARY:

We are looking for a motivated and detail-oriented individual to join our team as a Junior Support Consultant. This entry-level position is perfect for someone with strong problem-solving skills, excellent communication abilities, and a passion for providing exceptional customer support.

Your Expertise:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Innovative thinker.
• Knowledge of Syspro Functional business processes.
• Troubleshooting and consulting on complex issues.
• Updating customers on progress and maintaining call desk tickets.
• Ensuring compliance with business practice and Syspro standards.
• Keep abreast of software changes.
• Report on findings in accordance with standard procedures.
• Work well in a Team and remotely.
• Flexibility working onsite at Customer/s.

 

Qualifications Required:

• Grade 12 Certificate
• Syspro Certifications
• Syspro Support
• Customer Service/ Support Desk

Other information applicable to the opportunity:

• Location: Remote/Onsite – Johannesburg, South Africa.
• Experience Required: Minimum 2 years experience.
• Work Environment: Remote / Hybrid / Onsite.
• Physical Demands: The physical demands of the job, include, sitting, working
  in a Team and front-facing Customer.
• Travel: Some travel to the Customer site/ office might be required.

Why work for us?

• Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
• You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. 
• Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
• By joining IOCO you will have an open invitation to developer-inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.