Junior Support Engineer

SUMMARY:

Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking a proactive and customer-focused Junior Support Engineer to join our team. As a Junior Support Engineer, you will play a crucial role in providing technical assistance and support to our customers, ensuring their issues are...

POSITION INFO:

Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking a proactive and customer-focused Junior Support Engineer to join our team. As a Junior Support Engineer, you will play a crucial role in providing technical assistance and support to our customers, ensuring their issues are resolved in a timely and efficient manner.

What you’ll do:

• Performance of day-to-day networking tasks to ensure network reliability, availability, and serviceability with minimal interruption.
• Network technology upgrade or expansion projects, including installation of hardware, software, and integration testing, as well as coordinating these activities without disturbing the function of other systems.
• Work closely with internal and external teams for problem resolution.
• Configuration of functional networks (LAN, WLAN, WAN).
• Configure and install software, servers, routers, and other network devices.
• Monitor the network to ensure optimum performance, reliability, and availability.
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery).
• Contribute to the technology lifecycle and roadmap for the technologies in scope, including technology absorption and risk, technology refresh, migration, and retirement strategies.
• Maintain complete technical documentation.
• Provide recommendations on improvements to network performance (capacity, availability, and scalability).

Your Expertise:

• Solid understanding of the OSI or TCP/ IP model.
• Understanding of networking protocols and standards (link aggregation protocols, spanning tree (STP, RSTP, MSTP) Routing Protocols (RIP, BGP, OSPF, EIGRP, IS-IS), Access Control List (ACL), Network Address Translation (NAT) and WLAN).
• Experience working on switches, routers, firewalls, and wireless devices (WLAN).
• Troubleshooting skills.
• Have experience working with one of the following vendors: Juniper, Fortinet, Cisco, and Aruba.

Qualifications Required:

• Matric.
• Degree or Diploma in Information Technology or related discipline.
• Valid CCNA JNCIA or NSE4 advantage.
• Minimum 1+ years of hands-on experience in network device Installation, configuration, and troubleshooting.

Personal Attributes/ Soft Skills Required:

• Able to work independently.
• Good communication skills.

Other information applicable to the opportunity:

• Permanent position
• Location: Lynnwood, Pretoria
• Physical Demands: Bending, sitting, lifting, and driving
• Travel: Will travelling be required

Why work for us?

• At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
• Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
• By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. 
• We encourage diversity and work culture; and Setting U up for Success! #SuuS.