Junior Support Engineer

Recruiter:

Elite Search

Job Ref:

JHB001115/HLG

Date posted:

Sunday, June 1, 2025

Location:

Capetown, South Africa

Salary:

13 000 Monthly

SUMMARY:
Support Engineer | Cape Town | Remote (have to be Cape Town based)
This company lives and breathes real-time monitoring. With over 50 years of collective experience in telco, ISP, and operator environments, they have built a world-class monitoring solution deployed across Africa, the USA, UAE, and Australia.
They are looking for a Support Engineer to join their Cape Town team and be part of a dynamic environment that values initiative, learning, and excellence in customer support.

POSITION INFO:

Responsibilities:

Resolve technical issues and customer requests via Freshdesk within SLA targets
Manage and update support tickets, documentation, and change requests
Monitor systems, interpret cron mails, and apply OS or application-level fixes
Perform OS and Iris upgrades, patching, and daily infrastructure health checks
Communicate professionally with customers and contribute to internal knowledge sharing
Participate in the after-hours support rotation

Requirements:

1–3 years in technical support or IT operations (preferably in telco, ISP, or NOC)
Strong Linux/Unix skills (CLI proficiency, log analysis, cron job management, patching)
Familiarity with tools like Nagios, Zabbix, Prometheus, and networking concepts (SNMP, syslog, TCP/IP)
Customer-focused mindset with solid written and verbal communication
Experience with support platforms such as Freshdesk, Zendesk, or Jira Service Desk
Self-managed, proactive, and eager to learn and grow

Qualifications:

Matric (Grade 12) + IT Diploma or Degree in Computer Science/Information Technology
One or more certifications: CompTIA Network+, Cisco CCNA, or similar

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