Junior Support Engineer

Recruiter:

Elite Search

Job Ref:

JHB001115/HLG

Date posted:

Sunday, June 1, 2025

Location:

Capetown, South Africa

Salary:

13 000 Monthly

SUMMARY:
Support Engineer | Cape Town | Remote (have to be Cape Town based)
This company lives and breathes real-time monitoring. With over 50 years of collective experience in telco, ISP, and operator environments, they have built a world-class monitoring solution deployed across Africa, the USA, UAE, and Australia.
They are looking for a Support Engineer to join their Cape Town team and be part of a dynamic environment that values initiative, learning, and excellence in customer support.

POSITION INFO:

Responsibilities:

Resolve technical issues and customer requests via Freshdesk within SLA targets
Manage and update support tickets, documentation, and change requests
Monitor systems, interpret cron mails, and apply OS or application-level fixes
Perform OS and Iris upgrades, patching, and daily infrastructure health checks
Communicate professionally with customers and contribute to internal knowledge sharing
Participate in the after-hours support rotation

Requirements:

1–3 years in technical support or IT operations (preferably in telco, ISP, or NOC)
Strong Linux/Unix skills (CLI proficiency, log analysis, cron job management, patching)
Familiarity with tools like Nagios, Zabbix, Prometheus, and networking concepts (SNMP, syslog, TCP/IP)
Customer-focused mindset with solid written and verbal communication
Experience with support platforms such as Freshdesk, Zendesk, or Jira Service Desk
Self-managed, proactive, and eager to learn and grow

Qualifications:

Matric (Grade 12) + IT Diploma or Degree in Computer Science/Information Technology
One or more certifications: CompTIA Network+, Cisco CCNA, or similar

Similar jobs you might be interested in:

Junior Support Engineer
Location: Cape Town
Salary: 13 000 Monthly
support engineer | Cape Town | Remote (have to be Cape Town based)This company lives and breathes real-time monitoring. With over 50 years of collective experience in telco, ISP, and operator environments, they have built a world-class monitoring solution deployed across Africa, the USA, UAE, and Australia. They are looking for a support engineer to join their Cape Town team and be part of a ...
4 days ago

IT Helpdesk Agent - CT
Location: Cape Town
Salary:
56 days ago

Technical Sales Representative
Location: Cape Town
Salary:
Looking to take your technical sales career to the next level? Join a leading industrial automation company and work with cutting-edge technology
Today

Junior Hardware Engineer
Location: Cape Town
Salary:
A world class engineering company is seeking a junior electronic hardware engineer
Today

IT Support and Security Engineer L3
Location: Capetown
Salary: Market Related
This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team.
Today

Full Stack Developer - Hybrid
Location: Capetown
Salary: Negotiable
Global demand isn''t the issue—it''s friction. This opportunity is for someone who thrives on solving complex problems, values doing things the right way, and excels in fast-paced environments. It’s a rare chance to build mission-critical infrastructure and help shape how international commerce is done in South Africa.
Today

CIVIL DESIGN ENGINEER (CAPE TOWN)
Location: Cape Town
Salary:
We are seeking a Civil Design engineer to support our team in the design and quotation processes within the construction industry, particularly focusing on hollowcore precast systems. This is an exciting opportunity for a motivated individual with a National Diploma or B.Tech in Civil engineering who aspires to become a Pr.Eng (Professional engineer) â and weâre committed to helping you achiev...
1 day ago

Junior IT Technician
Location: Capetown
Salary: R 13500.00 per month
- IT support engineer Network Technician Field Service engineer POS Systems engineer Senior Systems Administrator
1 day ago

Data Engineer (Azure Data Factory & Databricks)
Location: Cape Town
Salary:
1 day ago

Senior Support Engineer Technician
Location: Milnerton, Western Cape
Salary: R25,000 - R30,000 per month
Senior support engineer Technician
2 days ago