Junior and Senior Front of House Manager

SUMMARY:
Junior & Senior FOH Managers

POSITION INFO:
FRONT OF HOUSE MANAGERS (JUNIOR & SENIOR) Our client is seeking motivated, outgoing, and client-focused Front of House Managers at both Junior and Senior level to join their dynamic restaurant and functions team in Bryanston! Location: Bryanston, Johannesburg Salary: Junior: R18,000 - R20,000 | Senior: R25,000 - R28,000 Essential Qualifications: Junior: 1-3 years FOH or hospitality experience Senior: Minimum 5 years senior FOH or hospitality management experience Computer literacy Own transport & valid driver''s license Strong command of English (verbal and written) Key Responsibilities: Guest Experience & Service: Ensure guests are greeted courteously and service exceeds expectations Anticipate and resolve customer needs and complaints swiftly Ensure effective and speedy service delivery and queue management Maintain a high profile with guests and staff throughout all FOH areas Operations & Standards: Maintain and enforce FOH service and operational standards Conduct systematic checks of all FOH areas for maintenance requirements Ensure all FOH staff are uniformed and fully prepared for duty Ensure compliance with Health & Safety protocols and SA legislation Senior level: Control stock, conduct stock takes and manage company assets People Management & Training: Liaise effectively between FOH and BOH team members Ensure regular on-the-job training takes place for all staff Senior level: Hold staff accountable and discipline accordingly Implement quality control programs and maintain strong client relationships Administration & Reporting: Balance cashier sales control sheets daily Submit accurate and timeous operational and administrative reports Monitor industry trends and make implementation suggestions Contribute to growth and profits through effective administration