KAM (Key Account Manager) - ICT (Information & Communication Technology)

SUMMARY:
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POSITION INFO:

If your passion as a KAM in the ICT space is to acquire new accounts, and manage existing clients for your company we would love to hear from you!

KEY RESPONSIBILITIES:

• Relationship Management: Acquire and manage key accounts
• Strategic Planning: Develop and implement strategic account plans to achieve both client and company objectives
• Client Needs & Solutions: Understand client needs and objectives, and work with internal teams to deliver tailored solutions and services
• Revenue Growth: Identify opportunities for upselling, cross-selling, and new business development within key accounts
• Issue Resolution: Proactively address client concerns and resolve any issues or complaints promptly and effectively
• Communication & Collaboration: Facilitate communication between key clients and various internal departments
• Performance Monitoring: Track and analyse key account metrics, providing regular reports to stakeholders
• Sales and Negotiation: Negotiate contracts, pricing, and other business terms with clients
• Consultation & Advice: Provide guidance and recommendations to clients on relevant products, services, and business strategies

EXPERIENCE/SKILLS:

• At least a 5 year proven track record of sales within the ICT industry
• Previous experience as a New Business Developer/Relationship Manager/Senior Sales Account Manager in ICT space REQUIRED
• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes
• Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines
• Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports
• Proactive and self-motivated with a passion for delivering exceptional customer service
• Ability to work independently, as well as collaboratively in a team environment
• Strong industry knowledge and understanding of market dynamics

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, or a related field
• Proven experience in ICT Sales, Key Account Management, or Relevant Customer Relationship Management roles
• Knowledge of the Security industry or market a BIG Plus
• Familiarity with CRM software and other relevant sales tools
• Strong business acumen and financial understanding
• Ability to travel to meet clients as needed
• Highly Advantageous: Certifications or training in Sales, Account Management, Or Customer Relationship Management