SUMMARY:
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POSITION INFO:
Morgan Group Kimberley is looking to appoint a Parts Sales Executive to join the team.
The main purpose of this role is to achieve gross profit as set by the dealership and manufacturer to ensure customer satisfaction.
- Ensure Parts Sales Target are met.
- Assist customers find the spare parts they are looking for.
- Parts invoicing
- Read catalogues to determine new parts on market.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Locate other vendors who have the part if it isn't carried in the dealership.
- Take payment for purchase and dispense change.
- Take inventory of stock and replenish when needed.
- Take orders over the phone.
- Mark and store parts in stockroom according to prearranged system.
- Answer the customers' questions or problems.
- Receive and deliver parts to customers.
- Follow up with the customer to ensure satisfaction on purchase.
- Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
