Key Account Manager

SUMMARY:
A reputable packaging company is looking to employ a Key Account Manager, the role is to build and maintain professional business relationships with existing strategic customers. High-level commercial deal-making incl. new business acquisition & problem-solving. Gather market information related to trends, needs of customers, development of packaging and innovation (nationally if required). Negotiating and compiling contracts relating to pricing, rebates, stock agreements and SLA’s with customers.

POSITION INFO:
KEY RESPONSIBILITIES
CUSTOMER RELATIONSHIP MANAGEMENT
- Build and maintain professional business relationships with existing strategic customers.
- Ensure excellent customer relationship management with emphasis on problem solving & developing effective & profitable commercial deals
- Monitor & influence customer service levels, strike rates, forecast accuracy etc.
- Monitor and respond to market dynamics (most often pricing).
SALES & REVENUE GROWTH
- Managing and growing sales pipeline for prospects
- Selling innovation (design, grade, machine erect solutions) for margin enhancement and strategic entrenchment with customers.
- Establishing and ensuring internal budgets are being met.
CROSS FUNCTIONAL ELABORATION & TEAM SUPPORT
- Assisting with Debtors collections.
- Stock management initiatives – aged and redundant stocks.
- Cost saving projects – recoveries on Die and Stereos.
ADMINISTRATION
- Negotiate and administer contracts and agreements relating to pricing, rebates, stock holding and SLAs with customers.
- Monthly review of allocated national key accounts (all relevant customer metrics).
- Accuracy of weekly, monthly and annual demand forecast.

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE
- Bachelor’s degree/NQFL Level 7, Sales & Marketing qualification or similar.
- 5 – 10 years’ previous work experience in a demanding manufacturing environment.
- Proven track record in customer management roles – 5 years at a senior level