Key Accounts Consultant

Recruiter:

Stratogo

Job Ref:

HQ000220/pn

Date posted:

Sunday, September 18, 2022

Location:

Vereeniging, South Africa

Salary:

Monthly

JOB SUMMARY:

Our client the only provider Sedibeng, Gauteng in South Africa that own and operate a fully integrated, end-to-end service, healthcare waste management solution.

JOB PURPOSE:
The high-level overview of what the job is required to do

Retain and expand allocated client base
Individual Management of performance.
Retention of portfolio revenue
Report Management
Achieve monthly, quarterly and annual targets
Knowledge management & advisory network with both internal and external stakeholders
Adherence to reduction and communication of risk levels
Health, Safety and Environment (HSE)
Risk management

JOB DESCRIPTION:

Role: Key Accounts Consultant

QUALIFICATIONS AND KNOWLEDGE:
Qualifications

Gr 12 qualification or equivalent
A related Tertiary qualification would be an advantage.
BCOM qualification will be an advantage.
Knowledge
Waste Management Industry
Waste Acceptance policy
Commercial Awareness
SANS 10234
Local QHSE requirements
Language Proficiency - English / Afrikaans

KEY ACCOUNTABILITIES:
Responsibility - Retain and expand allocated client base

Conduct visits on the assigned portfolio
Resolve the complaints
Gather market intelligence
Focal point of contact for end-to-end service for a given portfolio.
Resolve the payment disputes and support collection team in payment collections.
Process Salesforce Quotations and Budget rates Secure disposal methods and update rates and quotations
Liaise with Admin, Site, Debtors, Creditors, weighbridge.
Maintain quote tracking schedule for all rates released by the lab
Schedule site visits/audits for allocated clients.
Ensure growth by 10% MoM from extension business through geographic and service line expansion

Individual Management of performance.

Telephone contact on a daily basis with allocated client list
Find ways to improve services
Escalate and investigate all queries within 24 hours
Feedback provided withing 48 hours

Retention of portfolio revenue

Actively engaging with customers
Resolving customer complaints
Reduce turnaround time of a complaint

Report Management

Update daily tracker and reports
Weekly customer feedback
Weekly actual reporting to Line Manager

Achieve monthly, quarterly and annual targets

Achieve monthly, quarterly and annual targets
Achievement of Interaction target, call rate target, admin turn around time,
Churn target and baseline growth target

Knowledge management & advisory network
with both internal and external stakeholders

Communication with Internal and external stakeholders on a daily basis.
Ensure that Internal and external
Stakeholders are updated and informed

Adherence to reduction and communication of risk levels

To build awareness and ensure reporting of any potential risk

Health, Safety and Environment (HSE)

Exercise due diligence towards health and safety of self and others in the organization
Comply with the applicable HSE procedures, instructions, requirements, standards received from regulatory and statutory bodies
Proactively report superior occurrences, events, violations and acts that may impact employee health, safety or environment

Risk management

Analyse current risks and identify potential risks in the area of responsibility.
Report the risk tailored to the relevant audience.
Build risk awareness amongst team by providing support and training

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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