Key Accounts Customer Service Representative

Recruiter:

Time Personnel

Job Ref:

CPT004434/Meg

Date posted:

Tuesday, May 6, 2025

Location:

Capetown, South Africa

SUMMARY:
Is your forte spending time in front of your clients, leading operations and strengthening existing relationships?

Our National client, a leader in their quality products and service in the food and beverage industry, requires a “customer first ethos” attitude to manage their Cape Town region of customers.

If you have 3 – 5 years sales repping experience and customer management skills this will be a fun, passionate and supportive environment to work in.

POSITION INFO:
REQUIREMENTS

Matric, Tertiary qualification in business management– Advantageous
3 - 5 years’ experience in key account management development
Knowledge of the food and beverage industry, or the coffee sector will be advantageous
Experience in improving customer service operations
People first ethos
Strategic long-term thinker
Ability to work under pressure and strong resilience
Exceptional communication skills both written and verbal
Ability to lead and influence a team
Client centered, committed, professional
Passion, fun, supportive
Valid drivers license and own reliable transport

DUTIES

Ensure superior service standards are maintained and met
Continuous engagement, upliftment and education of the team
Build and maintain client relationships, continuous feedback and improvements to clients
Plan and implement new installations
Client promotion and event co-ordination
Formulate and execute growth plans, penetration of new markets and expanding existing business
Develop area specific sales pitch
Continuous market research and trend analysis
Prepare and present sales reports and forecasts, comparative to agreed targets
Implement procedures and controls to ensure all aspects of the daily operations run smoothly
Accurate management of stock, invoicing and deliveries
Ensure training and audits are being completed to the desired standards and development of the team and technical callouts

Salary: R negotiable dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

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