Key Accounts Customer Service Representative

SUMMARY:
Is your forte spending time in front of your clients, leading operations and strengthening existing relationships?
 
Our National client, a leader in their quality products and service in the food and beverage industry, requires a “customer first ethos” attitude to manage their Cape Town region of customers.
 
If you have 3 – 5 years sales repping experience and customer management skills this will be a fun, passionate and supportive environment to work in.

POSITION INFO:
REQUIREMENTS

• Matric, Tertiary qualification in business management– Advantageous
• 3 - 5 years’ experience in key account management development
• Knowledge of the food and beverage industry, or the coffee sector will be advantageous
• Experience in improving customer service operations
• People first ethos
• Strategic long-term thinker
• Ability to work under pressure and strong resilience
• Exceptional communication skills both written and verbal
• Ability to lead and influence a team
• Client centered, committed, professional
• Passion, fun, supportive
• Valid drivers license and own reliable transport

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment and education of the team
• Build and maintain client relationships, continuous feedback and improvements to clients
• Plan and implement new installations
• Client promotion and event co-ordination
• Formulate and execute growth plans, penetration of new markets and expanding existing business
• Develop area specific sales pitch
• Continuous market research and trend analysis
• Prepare and present sales reports and forecasts, comparative to agreed targets
• Implement procedures and controls to ensure all aspects of the daily operations run smoothly
• Accurate management of stock, invoicing and deliveries
• Ensure training and audits are being completed to the desired standards and development of the team and technical callouts