Key Accounts Manager

SUMMARY:
The Key Accounts Manager is a critical role, responsible for cultivating and maintaining strong, long-lasting relationships with the most significant retail partners. This position is the primary point of contact for our key accounts, ensuring their needs are met, and our service delivery consistently exceeds their expectations. The KAM will drive sales growth by understanding the clients’ business objectives, identifying new opportunities for our diverse range of fresh and value-added vegetable products, and ensuring high volume, reliable supply.

POSITION INFO:
Strategic Account & Relationship Management

• Cultivate and maintain strong, long-term relationships with senior stakeholders across key accounts.
• Gain deep understanding of each client’s business strategy, goals, and operational challenges.
• Develop and execute joint business plans to align with both client and company growth objectives.

• Lead sales growth initiatives across assigned strategic accounts.
• Identify and pursue opportunities for expanded product distribution and deeper market penetration.
• Drive growth through cross-selling, upselling, and negotiating favorable commercial agreements.
• Consistently deliver against revenue, profitability, and volume targets.

• Lead commercial negotiations, including pricing, terms, promotional funding, and new product introductions.
• Ensure all agreements meet internal profitability benchmarks and strategic priorities.
• Create and implement tailored account strategies to meet or exceed sales and business goals.

• Partner with supply chain, production, and operations teams to ensure quality, consistency, and on-time delivery.
• Serve as the primary liaison between customers and internal teams to address issues and identify process improvements.

• Develop and implement customer-specific promotional programs in collaboration with marketing teams.
• Track execution and evaluate ROI to optimize future marketing and promotional investments.

• Collaborate with internal teams and clients to produce accurate demand forecasts, supporting efficient production planning.
• Monitor stock levels and proactively address supply chain disruptions to maintain strong service levels.
• Help reduce waste through precise volume planning and timely communication.

• Analyze account performance, category trends, and competitive activity to inform strategy.
• Leverage insights and data to drive commercial decision-making and enhance customer outcomes.

• Provide guidance and mentorship to junior team members, supporting their professional development.
• Foster a high-performance culture within the commercial function, focused on accountability and results.