Key Accounts Officer

SUMMARY:
Key Accounts Officer - Belville

POSITION INFO:

DUTIES AND RESPONSIBILITIES
• Act as the main point of contact between the client and the internal
project team
• Report to the Senior Project Manager on a weekly basis on project updates, risks, challenges and requests from clients
• Manage communication and monthly reports sent to the clients
• Track the status of projects against schedules and milestones set out
• Audit client feedback reports to review the accuracy thereof and ensure reports are sent out regularly
• Ensure that a high level of service delivery is provided to clients in a timely manner
• Resolve any issues and problems faced by clients and manage complaints to maintain trust
• Liaise with functional support teams and adhere to project deliverables
• Build and maintain relationships with the host sites learners and clients through regular contact
• Conduct visits to monitor that the training is on schedule, Portfolios of Evidence (POE’s) are up to date, learners are attending training sessions and that the workplace is adequate
• Coordinate and ensure that the learner absorption process is done efficiently and timeously
• Adhere to the Company’s Quality Management System (QMS) and the Company’s policies and procedures
CHARACTER TRAITS
• Resourcefulness and creative problem solving
• Ability to collect, gather and analyze data and present concise actionable results
• Ability to work independently
• Ability to perform different tasks simultaneously
• Ability to remain self-motivated
• Ability to see tasks and projects through to completion
• Ability to work at a fast pace and to deadlines
MINIMUM REQUIREMENTS
Matric
7 to 8 years of experience in a similar industry and / or role
Skilled in Microsoft Excel, Word, and PowerPoint (Advanced)
NQF level 7 qualification in project management or a similar
Field would be an added advantage
Working hours: 08h00 to 16h30 (Monday to Friday)
Overtime as and when required
Benefits: As per Company benefits
Start Date: As soon as possible