Key Warehouse Accounts Manager

SUMMARY:
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POSITION INFO:

Our international client, a freight forwarding market leader, is looking for an experienced Key Warehouse Accounts Manager to join their Cape Town team.

Educational/Experiential Requirements:

• Matric certificate
• 5+ years of experience with exposure to freight, warehouse and logistics.
• Main focus of experience will be for transport, warehouse & logistics

Preferred Qualifications:

• Diploma in supply chain or logistics
• Any tertiary qualification will be an added advantage

Other Requirements:

• Must hold SA citizenship with valid identification
• Some travel may be required
• Own transport

Primary purpose of the role:

Key Warehouse Accounts Manager will handle all Operationally aspects of planning and execution of full freight movement and Warehousing requirements for Key Warehouse Accounts with regard to Cross Border, air and/or ocean shipments updates to clients, including Logistics, both Inhouse and 3rd Party, in order to exceed customer service expectations while maintaining compliance with all government and industry standards.

Key Accountabilities:

• Leading and assisting in aspects of the national Warehouse team.
• Rate & Service negotiation with Clients and Service Providers
• Controlling and managing all operational functions for Key Warehouse Accounts, including freight (updates & communication to clients) and logistics processes from inception to close of File.
• Manage the transport coordinator collection and deliveries of goods between Tigers warehouse, 3rd party and clients. Modes of Cargo Movement, including Local, Long-Distance Transport and Cross Border movement
• Taking operational, routing, and customer service responsibility for Business.
• Manage dealings with suitable truckers and service providers to identify customer solutions based on rates and service.
• Acting liaison between Freight, Logistics Service Providers and Transporters.
• Update all inbound receipts and manage stock on Tigers WMS alongside the delivery planning (outbounds) with the Transport Coordinator
• Compile quotes for special client requests
• Check data in WMS to compare and validate the reporting to the client visible in the “ client interfacing system” Smart Hub.
• Managing existing & setting up new SOP’s & KPI’s with all Parties for clarifications, resolutions and following all processes
• Working with managers on Client Integration requirements and developments, both internally, externally & with the IT teams
• Establishing and maintaining a positive relationship with both internal and external customers and vendors.
• Monitoring of all shipments via the freight team and Stock on Hand at all Logistics Facilities via the WMS systems and SmartHub.
• Ensure all necessary documentation for release and final delivery of the shipment is received from freight and shared with the clients.
• This will include creating a warehouse file to bill all related logistics charges back to the freight team so that the client may only receive one invoice for all charges rendered.
• Participating in client and service provider meetings.
• Updating and responding to any customer questions and requests.
• Remaining within company guidelines when addressing customer inquiries regarding warehouse and freight related matters
• Escalating uncommon, customer issues to the next level manager for resolution and/or awareness.
• Brainstorming possible solutions for customer issues with all parties
• Performing other related duties, as assigned.

Daily

• Check SOH schedules, ensure these are updated to Clients when and where required.
• Check in with each Team Member on any issues that they may have and assist when and where necessary. Follow up, intervene or take over any situations that may arise.
• Respond to emails from Clients & Service Providers & assess where and when to intervene.
• Daily planning with service providers, 3rd party, Tigers Warehouse and freight team.

Monthly

• Storage, transport & any associated billing to either client or freight

Key Relationships:

Focus:

• Customers
• Customer service commitments
• Peers
• Collaboration and sharing of best practices
• Vendor
• Manager
• Accountability
• Open communication and professionalism

Necessary Skills:

Self-Management

• Attention to detail with ability to see the bigger picture. Self-driven, disciplined and accountable. Welcoming of constructive criticism.

Technical

• Must possess knowledge or understanding of international air and/or ocean import and export operations, procedures, requirements, warehousing, logistics and compliance. Willing to contribute to situations occurring after hours.

Technological

• Working knowledge of MS Office Suite. Ability to become proficient in organization’s various systems as well as client systems and programs. WMS & invoicing experience a must.

Interpersonal 

• Ability to work in a small office environment as part of a team. Ability to positively address customer service concerns. Ability to exercise good judgment and make sound decisions regarding customer inquiries.

Language

• Ability to read, write, and speak fluently in English. Ability to read, write, and speak in other languages desirable. Ability to communicate professionally via all forms of media, both verbal and written.

Competency Requirements

• Customer Relationship & Management
• Strategic Thinking
• Decisiveness
• Innovation & Change Management
• Team Leadership (Work and/or Project Teams)
• Developing Others and/or Oneself
• Accountability
• Integrity & Compliance 

Please consider your application unsuccessful if you have not heard back from us within 2 weeks.

NB! This job is now closed. You can apply for other jobs by uploading your CV.