L1&2 Systems Administrator Support

SUMMARY:
Managed Talent Solution’s client in the retail space, is seeking an L2 Systems Administrator Support with expertise across enterprise endpoint management, networking, and IT operations. The role involves providing Level 1 & 2 end-user and endpoint support, administering UEM platforms, troubleshooting Google Workspace, assisting with network and firewall changes, and supporting retail store rollouts and hardware. You will play a key role in ensuring smooth day-to-day IT operations while supporting critical incidents.

POSITION INFO:

Qualification & Experience Required:

• Matric plus a relevant IT diploma/degree (or equivalent experience).
• 3–5 years’ experience in IT support, endpoint management, or infrastructure support.
• Hands-on experience with ServiceNow ITSM, VMware Workspace ONE, and Google Workspace.
• Strong knowledge of Windows 10/11 and macOS; Linux exposure advantageous.
• Familiarity with Cisco Meraki networking and Fortinet firewalls.
• Relevant certifications (Microsoft, VMware, Cisco, Fortinet, CompTIA) are advantageous.
• Strong troubleshooting, problem-solving, and communication skills.

• Provide Level 2 support for endpoints, operating systems, and retail hardware.
• Manage incidents and service requests via ServiceNow ITSM.
• Troubleshoot and administer VMware Workspace ONE for enrollment, compliance, and remediation.
• Support Google Workspace (Mail, Drive, Meet).
• Assist with Cisco Meraki configurations, Wi-Fi tuning, and VLAN management.
• Perform basic FortiGate firewall changes and VPN support.
• Deliver IT support during retail store openings, including hardware/software rollout.
• Provide mobile fleet support including SIM swaps, APN configuration, and asset tracking.
• Maintain accurate documentation, runbooks, and operational reports.
• Participate in after-hours and weekend on-call rotations for P1 incidents.