L2 Engineer

SUMMARY:
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POSITION INFO:

About the Company

Our client is a global leader in IT services and technology, headquartered in the UK with 25+ years of industry expertise. They are pioneers in experience-led IT services, constantly redefining IT excellence by challenging outdated approaches. With offices in the USA, South Africa, Sri Lanka, Malaysia, and Macedonia, they deliver market-leading managed services, Microsoft-centric business solutions, and cutting-edge cloud technologies to 300+ ambitious mid-market organizations.

Now, they’re seeking a highly skilled and adaptable L2 Engineer—a problem-solver, technical expert, and proactive team player—to provide enterprise-level technical support, infrastructure management, and security optimization for a prestigious London-based client.

Your Role: Troubleshoot, Maintain, Optimize

As an L2 Engineer, you will play a vital role in ensuring seamless IT operations, maintaining infrastructure integrity, and supporting enterprise IT environments. You will diagnose and resolve hardware, networking, virtualization, cloud, and security issues, collaborating with internal teams and third-party vendors to drive efficiency, security, and performance.

What You’ll Do:

? Technical Support & Troubleshooting

? Provide L2 support for hardware, software, and networking across Windows, Linux, and Mac environments.
? Diagnose and resolve desktop, laptop, tablet, server, virtualization, and cloud infrastructure issues.
? Support Active Directory (AD), Entra AD, M365, Exchange (2016/2019/Online), SharePoint, and Teams administration.
? Troubleshoot SQL Server (2016/2019), Power BI, and support SQL DBA tasks.
? Work with DevOps tools (GitHub, GitLab, Azure DevOps, Visual Studio, Python, Visual Basic) to support automation initiatives.

? Infrastructure & System Administration

? Manage and maintain Windows Server (2016, 2019, 2022) and Linux environments.
? Support VMware ESX, vCenter, Citrix XenApp/XenDesktop (VDI, Netscaler, RSA, FSLogix, Patch Management).
? Oversee backup and cloud disaster recovery solutions (Veeam Backup, Replication, iLand, Veeam One, Veeam Monitor).

? Maintain SANs, replication, HP Servers, UPS systems, and Cisco networking.
? Manage enterprise mobility solutions using Ivanti Neurons and Ivanti UEM.
? Monitor and maintain PRTG, utilizing it for incident and problem management.

? Networking & Security

? Troubleshoot networking components including DNS/DHCP, routing, switching, Meraki, SilverPeak, iSCSI, VPNs, VoIP, Brocade Fibre, Palo Alto, HPE, and Cisco.
? Configure and maintain firewalls, VPNs, and enterprise cloud security policies.
? Support video conferencing solutions and enterprise communication platforms.
? Enhance security through CrowdStrike endpoint protection and compliance best practices.

? Collaboration & Continuous Improvement

? Work with third-party vendors and internal teams to escalate and resolve complex technical challenges.
? Assist with ITIL-based incident, problem, and change management using ServiceNow.
? Document resolutions, processes, and best practices to improve operational efficiency.
? Stay ahead of emerging technologies, offering strategic recommendations for IT enhancements.

What You Bring to the Table

? 5+ years of experience in IT support, infrastructure management, and system administration.
? Expertise in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Exchange.
? Strong knowledge of backup & cloud DR (Veeam, iLand, replication).
? Experience with SQL management, reporting services, and integration services.
? Exposure to DevOps tools (Azure DevOps, GitHub, GitLab, Python, Visual Studio, Visual Basic).
? Networking expertise in Cisco, Meraki, SilverPeak, VPNs, VoIP, Palo Alto, and Brocade Fibre.
? Familiarity with enterprise mobility solutions (Ivanti Neurons, Ivanti UEM).
? Strong troubleshooting, analytical, and customer service skills.
? Preferred Certifications: Microsoft, VMware, Citrix, Cisco, ITIL, Veeam.

Why Join?

? Work on high-profile enterprise IT systems for a prestigious London-based client.
? Be part of a cutting-edge, innovation-driven IT team.
? Competitive salary and comprehensive benefits package.
? Career progression opportunities within a leading global managed service provider.

Ready to make an impact in enterprise IT operations?
Apply now and take your career to the next level! ?