L2 IT Support Technician, Umhlanga

SUMMARY:
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POSITION INFO:
L2 IT Support Technician Location: Umhlanga, Durban | On-site We are looking for an experienced L2 IT Support Technician to provide hands-on IT support at a client site in Umhlanga. The successful candidate will be responsible for troubleshooting technical issues, managing Microsoft 365 and Active Directory, and ensuring efficient support delivery. Key Responsibilities Provide first- and second-line IT support to end users. Administer Microsoft 365, including user accounts, licences, mailboxes, permissions and MFA. Manage Active Directory, Entra ID, Group Policy and user access. Troubleshoot Windows 10\/11, laptops, printers and peripherals. Resolve basic networking issues involving TCP\/IP, DHCP, DNS, Wi-Fi and VPNs. Log, prioritise and manage tickets in line with SLAs, ensuring clear documentation and timely escalation. Work independently on-site while maintaining professional communication and excellent customer service. Minimum Requirements Proven hands-on experience administering Microsoft 365 and Entra ID. Experience with Active Directory and Group Policy. Strong Windows desktop and end-user support skills. Good networking fundamentals, including DHCP, DNS, TCP\/IP and VPN troubleshooting. Experience using ticketing systems and working within SLAs. Strong troubleshooting, communication and problem-solving skills. Ability to work independently and handle challenging users professionally. Advantageous Experience with 3CX, Yealink phones, Microsoft Intune and RMM tools. Additional Information Fully on-site position in Umhlanga. Normal office hours with a standby rotation; weekend callouts are rare. Own transport and a valid driver's licence are preferred. Vendor training and certifications are provided. Candidates must be able to demonstrate practical, hands-on technical knowledge. Strong ticketing discipline and SLA management are essential.